How do I contact Customer Service?
Freephone:0508 332 665
Phone: +64 09 442 7400
Freefax: 0800 535 000
Fax: +64 09 442 7401
Email: Click here
I have a Bookseller account, can I use it
to shop online with Pearson?
Yes, once you have registered your bookseller
account online, using your Pearson bookseller account number, you
can shop online with Pearson.
How do I register my Pearson Bookseller
account?
Select Bookseller from the top navigation bar and
follow the onscreen instructions, making sure you include your
Pearson bookseller account number. Think of using a generic email
address and password so multiple users at the bookstore can use the
online account.
I don't have a Pearson bookseller account.
How can I set one up?
Contact Customer Service for information on setting up
a bookseller account. It takes about 48 hours to make the account
active.
I've lost my password. How can I reset the
password?
Select the reset password option and follow the
instructions. The new password will be sent to the email attached
to the account.
The person who had the bookseller online
account has left, and the email account is no longer available,
what do I do?
Please contact Customer
Service for the email address to be changed. This is why using
a generic email address is the best approach.
How can I see my net price?
You must be logged into the bookseller section of
the website to see your net price.
How can I send orders to
Pearson?
Orders can be made online through our website, by
EDI, emailed, faxed or phoned through to Customer Service.
How do I set up an EDI account with
Pearson?
Contact Customer
Service on how to set this up.
I don't want to receive substitute ISBNs.
What do I do?
Clearly mark your orders "DO NOT SUBSTITUTE" and
your order will not be substituted.
Are all orders from United Book
Distributors (UBD) consolidated?
Yes, all orders from Pearson, Penguin and other
trade agencies are consolidated into one shipment that leaves UBD
on one invoice.
How do I return stock to
Pearson?
Requests to return stock need to be sent to
Customer Service by email
or fax. Once a return has been approved, you will be sent
confirmation in the mail.
Has my return been approved?
Contact Customer Service by phone or email
to check this. Contact details can be found at the top of this
page.
What's my current return cap?
Contact Customer Service by phone or email to check
this.
Who's my Educational
Consultant?
Visit our Education
Consultant Locator to find this out.
Is there a data feed of Pearson titles I
can download?
Yes there is a file available in CSV format that
can be downloaded once you are logged in as a bookseller.