How do I contact Customer Service?

Freephone:0508 332 665
Phone: +64 09 442 7400

Freefax: 0800 535 000
Fax: +64 09 442 7401

Email: Click here

 

I have a PTE or PLS account, can I use it to shop online with Pearson?

Yes, once you have registered your PTE or PLS account online, using your Pearson account number, you can shop online with Pearson.

How do I register my Pearson PTE or PLS account?

Select Partner followed by PTE or PLS from the top navigation bar and follow the onscreen instructions, making sure you include your Pearson PTE or PLS account number. Think of using a generic email address and password so multiple users at the PTE or PLS can use the online account.

I don't have a Pearson PTE or PLS account. How can I set one up?

Contact Customer Service for information on setting up a PTE or PLS account. 

I've lost my password. How can I reset the password?

Select the reset password option and follow the instructions. The new password will be sent to the email attached to the account.

The person who had the PTE or PLS online account has left, and the email account is no longer available, what do I do?

Please contact Customer Service for the email address to be changed. This is why using a generic email address is the best approach.

How can I see my net price?

You must be logged into the PTE or PLS account section of the website to see your net price.

How can I send orders to Pearson?

Orders can be made online through our website, emailed, faxed or phoned through to Customer Service or to your Education Consultant.

How do I set up an EDI account with Pearson?

Contact Customer Service on how to set this up.

I don't want to receive substitute ISBNs. What do I do?

Clearly mark your orders "DO NOT SUBSTITUTE" and your order will not be substituted.

Are all orders from United Book Distributors (UBD) consolidated?

Yes, all orders from Pearson are consolidated into one shipment that leaves UBD on one invoice.

How do I return stock to Pearson?

Requests to return stock need to be sent to Customer Service by email or fax. Once a return has been approved, you will be sent confirmation in the mail.

Has my return been approved?

Contact Customer Service by phone or email to check this. Contact details can be found at the top of this page.

Who's my Educational Consultant?

Visit our Education Consultant Locator to find this out.

Is there a data feed of Pearson titles I can download?

Yes there is a file available in CSV format that can be downloaded once you are logged in as a bookseller.