How do I contact Customer Service?
Freephone:0508 332 665
Phone: +64 09 442 7400
Freefax: 0800 535 000
Fax: +64 09 442 7401
Email: Click here
I have a PTE or PLS account, can I use it
to shop online with Pearson?
Yes, once you have registered your PTE or PLS
account online, using your Pearson account number, you can shop
online with Pearson.
How do I register my Pearson
PTE or PLS account?
Select Partner followed by PTE or PLS from the top
navigation bar and follow the onscreen instructions, making sure
you include your Pearson PTE or PLS account number. Think of using
a generic email address and password so multiple users at the PTE
or PLS can use the online account.
I don't have a Pearson
PTE or PLS account. How can I set one up?
Contact Customer Service for information on setting up
a PTE or PLS account.
I've lost my password. How can I reset the
Select the reset password option and follow the
instructions. The new password will be sent to the email attached
to the account.
The person who had the
PTE or PLS online account has left, and the email
account is no longer available, what do I do?
Please contact Customer
Service for the email address to be changed. This is why using
a generic email address is the best approach.
How can I see my net price?
You must be logged into the PTE or
PLS account section of the website to see your net price.
How can I send orders to
Orders can be made online through our website,
emailed, faxed or phoned through to Customer Service or to your
How do I set up an EDI account with
Service on how to set this up.
I don't want to receive substitute ISBNs.
What do I do?
Clearly mark your orders "DO NOT SUBSTITUTE" and
your order will not be substituted.
Are all orders from United Book
Distributors (UBD) consolidated?
Yes, all orders from Pearson are consolidated into
one shipment that leaves UBD on one invoice.
How do I return stock to
Requests to return stock need to be sent to
Customer Service by email
or fax. Once a return has been approved, you will be sent
confirmation in the mail.
Has my return been approved?
Contact Customer Service by phone or email
to check this. Contact details can be found at the top of this
Who's my Educational
Visit our Education
Consultant Locator to find this out.
Is there a data feed of Pearson titles I
Yes there is a file available in CSV format that
can be downloaded once you are logged in as a bookseller.