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- By Dix & Baird
- Published 01/12/1998
- ISBN 9780582319318
- Format Book
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The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought in line with recent developments in information technology. It has a lively new design with many more illustrations, new case studies and examples incorporated throughout. ...
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- By Martin
- Published 03/06/2002
- ISBN 9780130967459
- Format Book
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For courses in hospitality service. Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The ...
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- By Pastorelli
- Published 15/11/2002
- ISBN 9781862505223
- Format Book
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This exciting new text provides a practical and contemporary foray into the skills and knowledge required by Tourist Guides. It encompasses a variety of techniques, concepts, activities and case studies within the growing field of Interpretation. This field is gaining an increased profile as the way...
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- By Thomas
- Published 12/09/2003
- ISBN 9780130484079
- Format Book
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Designed to give Hispanic hospitality workers the basic English vocabulary/skills necessary to effectively communicate with management and customers/clients. Industry-specific vocabulary introduced with a multitude of visuals, basic grammar. Repetition and reinforcement exercises-oral and written.
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- By Hill
- Published 01/01/2004
- ISBN 9780864584588
- Format Book
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Written by one of Australia’s most talented culinary artists, The Cook’s Book – Patisserie Showpieces is an essential reference for all those wishing to produce specialised desserts and showpieces.
Brendan Hill provides comprehensive explanations of the products, methods and tool...
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