Finding
product
Our site is organised by both visitor type (Student, Educator,
Partner or Government and Enterprise) and by education
sector. You can search for products or you
can browse for products by interest area or a
combination of both.
To search for products, use the search bar at the top right of
each page. You can search for products by title, by author,
specific ISBN or any other key term.
To browse for products, select your visitor type and education
level at the top of the site to go to the relevant categories.
Further refinements are available once your search results have
been returned. You can access these on the left hand side of the
site.
Email: click here
Purchasing product
Ordering online
Just like shopping in an ordinary bookshop, you can review the
listing of available publications and select items for purchase by
choosing the ADD TO CART button.
Selecting an item will place it in your virtual shopping
cart.
You can use the VIEW CART link at the top of the page to view
shopping cart contents at any time. When in the shopping cart you
can alter the order quantity or remove an item from your cart.
We currently have a limit of 15 individual ISBNs per order
however you are able to order up to 1000 of each ISBN. If more than
15 ISBNs are required, an additional order will need to be
submitted. There is no limit on the number of orders placed.
Email: click here
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Proceeding to the checkout
Once you have decided on the items you wish to purchase, select
your shopping cart from the top right of the page the select the
CHECKOUT link to proceed with the transaction.
At this stage you will be able to either create your Personal
Profile (first time users only) or log in using your existing
Personal Profile.
You will then be required to fill out your purchase details and
select a method of payment.
Email: click here
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Orders from outside New Zealand
This website services customers who live in New Zealand, Fiji,
Samoa, Tonga and the Cook Islands.
Only customers who reside in these territories can purchase
physical products (e.g. Books/CDs/Printed Access Codes) from this
website.
Digital products (e.g. eTexts/Digital Access Codes) can be
purchased by anyone except Australian residents.
Visit your local Pearson website for products and information.
Click here for contact details.
Email: click here
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Payment
If you are paying by credit card you must use either Visa or
MasterCard.
If you don't want to shop online you can still place your order
by downloading the Order Form and sending it to Pearson New
Zealand with your payment.
Please note:If you are placing an
order on behalf of an educational institution or business you may
be eligible to open an account. To enquire about opening an
account contact customer service for details by clicking here.
Goods and service tax (GST)
All transactions include GST
Your receipt
Your receipt will document all product and applicable delivery
charges. It will state that you have prepaid your order by credit
card. Your credit card will not be billed until the product is
shipped to you.
Physical products (e.g. text books): A
tax invoice is packed with your order.
Digital products (e.g. digital access
codes): Soon after placing your order you will
receive a Tax Invoice by email.
Physical and digital products: If you have
purchased a combination of physical and digital products you will
receive an email receipt for the digital products, and a second
receipt for the physical products which will be packed with your
order.
Email: click here
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Returns
Substitution
Occasionally the version of a product you have ordered will not
be available. If this occurs Pearson may substitute your order with
a similar product that will have an alternate ISBN (International
Standard Book Number).
Pearson is committed to following responsible business
practices. To this end we assure customers that the operation of
this website follows the model code Consumer Protection in
Electronic Commerce published by the New Zealand Ministry of
Commerce, and that we observe our statutory obligations as set out
by the Fair Trading Act 1986 and the Consumer Guarantees Act
1993.
Please call after sales on 0800 860 808 to receive a
Returns Authorisation Note and instructions for
returning products.
Please note: Digital products
including ebooks and Access Codes, Videos and opened software
cannot be returned.
Email: click here
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Shipping and Delivery
Delivery times depend upon the stock status of the items you
have chosen.
|
Stock Status |
Delivery Time |
| Digital Products |
Immediately |
| In Stock |
7 Days- Airfreight
3 - 4 Weeks - Seafreight
|
|
Demand Print Titles
(printed to meet your order)
|
2-3 Weeks |
| Out of Stock |
8 - 10 weeks |
Out of stock orders
If one of your selections is not currently in stock, we will
send your order as soon as it is available.
- If you order multiple products and an item is out of stock, the
in stock items will be sent straight away and the remaining items
will follow once they are in stock.
- You can always cancel your order while you are waiting for your
back order to come into stock. Simply email your request by
clicking here. Please be sure to include your order number with
your request.
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Feedback
We would love to hear how your shopping experience went.
Complete the online feedback form here.
Please contact us using the details below for any order related
enquiry:
Freephone: 0508 332 665
Phone: +64 09 442 7400
Freefax: 0800 535 000
Fax: +64 09 442 7401
Email: click here
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Security
All order information placed through the website resides on a
secure SSL server. Our Secure Sockets Layer (SSL) software is the
industry standard and among the best software available today for
secure online commerce transactions. It encrypts all of your
personal information, including credit card number, name, and
address, so that it cannot be read as the information travels over
the Internet.
Email: click here
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