Finding product

Purchasing product

Payment

Returns

Shipping and Delivery

Feedback

Security

 

Finding product

Our site is organised by both visitor type (Student, Educator or Partner) and by education sector. You can search for products or you can browse for products by interest area or a combination of both.

To search for products, use the search bar at the top right of each page. You can search for products by title, by author, specific ISBN or any other key term.

To browse for products, select your visitor type and education level at the top of the site to go to the relevant categories.

Further refinements are available once your search results have been returned. You can access these on the left hand side of the site. 

Email our New Zealand distributor, Edify Limited: click here or freephone 0508 332 665

 

Purchasing product

Ordering online

Just like shopping in an ordinary bookshop, you can review the listing of available publications and select items for purchase by choosing the ADD TO CART button.

Selecting an item will place it in your virtual shopping cart.

You can use the VIEW CART link at the top of the page to view shopping cart contents at any time. When in the shopping cart you can alter the order quantity or remove an item from your cart.

We currently have a limit of 15 individual ISBNs per order however you are able to order up to 1000 of each ISBN. If more than 15 ISBNs are required, an additional order will need to be submitted. There is no limit on the number of orders placed.

Email our New Zealand distributor, Edify Limited: click here or freephone 0508 332 665

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Proceeding to the checkout

Once you have decided on the items you wish to purchase, select your shopping cart from the top right of the page the select the CHECKOUT link to proceed with the transaction.

At this stage you will be able to either create your Personal Profile (first time users only) or log in using your existing Personal Profile.

You will then be required to fill out your purchase details and select a method of payment.

Email our New Zealand distributor, Edify Limited: click here or freephone 0508 332 665

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Orders from outside New Zealand

This website services customers who live in New Zealand, Fiji, Samoa, Tonga and the Cook Islands.

Only customers who reside in these territories can purchase physical products (e.g. Books/CDs/Printed Access Codes) from this website.

Digital products (e.g. eTexts/Digital Access Codes) are available for purchase by New Zealand, Pacific Island and international customers (excluding Australia) unless otherwise indicated.

Visit your local Pearson website for products and information. Click here for contact details.

Email our New Zealand distributor, Edify Limited: click here or freephone 0508 332 665

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Payment

If you are paying by credit card you must use either Visa or MasterCard. 

Please note:If you are placing an order on behalf of an educational institution or business you may be eligible to open an account. To enquire about opening an account contact customer service for details by clicking here or freephone 0508 332 665

Goods and service tax (GST)

All transactions include GST

Your receipt

Your receipt will document all product and applicable delivery charges. It will state that you have prepaid your order by credit card. Your credit card will not be billed until the product is shipped to you.

Physical products (e.g. text books):  A tax invoice is packed with your order.

Digital products (e.g. digital access codes):  Soon after placing your order you will receive a Tax Invoice by email.

Physical and digital products: If you have purchased a combination of physical and digital products you will receive an email receipt for the digital products, and a second receipt for the physical products which will be packed with your order.

Email our New Zealand distributor, Edify Limited: click here or freephone 0508 332 665

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Returns

Substitution

Occasionally the version of a product you have ordered will not be available. If this occurs Pearson may substitute your order with a similar product that will have an alternate ISBN (International Standard Book Number).

Pearson is committed to following responsible business practices. To this end we assure customers that the operation of this website follows the model code Consumer Protection in Electronic Commerce published by the New Zealand Ministry of Commerce, and that we observe our statutory obligations as set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

Please call after sales on 0800 860 808 to receive a Returns Authorisation Note and instructions for returning products.

Please note:  Digital products including ebooks and Access Codes, Videos and opened software cannot be returned.

Email our New Zealand distributor, Edify Limited: click here or freephone 0508 332 665

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Shipping and Delivery

Free Shipping for New Zealand and Pacific Island customers!

Delivery times depend upon the stock status of the items you have chosen. Bulk orders may be supplied by seafreight. 

Email our New Zealand distributor, Edify Limited: click here or freephone 0508 332 665 to find out more.

Stock Status Delivery Time
Digital Products Immediately
In Stock

7 Days- Airfreight 

3 - 4 Weeks - Seafreight

Demand Print Titles

(printed to meet your order)

2-3 Weeks
Out of Stock 8 - 10 weeks

 

Out of stock orders

If one of your selections is not currently in stock, we will send your order as soon as it is available.

  • If you order multiple products and an item is out of stock, the in stock items will be sent straight away and the remaining items will follow once they are in stock.
  • You can always cancel your order while you are waiting for your back order to come into stock. Simply email your request by clicking here. Please be sure to include your order number with your request.

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Feedback

We would love to hear how your shopping experience went. Complete the online feedback form here.

Please contact our New Zealand distributor, Edify Limited, using the details below for any order related enquiry:

Freephone: 0508 332 665
Phone: +64 9 972 9428

Fax: +64 9 972 9429

Email: click here

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Security

All order information placed through the website resides on a secure SSL server. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Email our New Zealand distributor, Edify Limited: click here or freephone 0508 332 665

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