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  • Understanding Marketing Research

    Understanding Marketing Research

    • By Tong/Taylor
    • Published 15/08/2004
    • ISBN 9781741032048
    • Format Book
    • Stock loading
    This new Australian text has been written in an easy to read style to help students gain a good understanding of marketing research.  Using Australian examples, the text clearly sets out the ten steps involved in the marketing research process, and includes many extra questions and activities t...

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    $67.99 Add to Cart
  • Professional Kitchen Manager, The

    Professional Kitchen Manager, The

    • By Hayes & Miller
    • Published 19/04/2011
    • ISBN 9780131391741
    • Format Book
    • Stock loading
    For Culinary Arts courses in Cost Control, Menu Planning and Development, Purchasing, and Supervision.    Focusing on back-of-house management, Professional Kitchen Management addresses topics such as supervision, menu planning, development and use of standard recipes,  purch...

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    $105.99 Add to Cart
  • Customer Service: Career Success Through Customer Loyalty

    Customer Service: Career Success Through Customer Loyalty (6e)

    • By Timm
    • Published 05/04/2013
    • ISBN 9780133056259
    • Format Book
    • Stock loading
    For courses in Customer Service.   Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link...

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    $119.99 Add to Cart
  • Customer Service: A Practical Approach

    Customer Service: A Practical Approach (6e)

    • By Harris
    • Published 05/01/2012
    • ISBN 9780132742399
    • Format Book
    • Stock loading
    For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles.   The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important...

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    $82.99 Add to Cart
  • Buyer Behaviour

    Buyer Behaviour (2e)

    • By Poulos
    • Published 14/05/2007
    • ISBN 9780733981159
    • Format Book
    • Stock loading
    Why do buyers make the decisions they do, and how can marketers influence these decisions?   Now in its second edition, Buyer Behaviour: Implications for Marketing introduces the fundamentals of buyer/consumer behaviour and their relationship to marketing. The text explores the influences of ...

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    $94.99 Add to Cart

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