Six Sigma: Basic Tools and Techniques : 9780131716803

Six Sigma: Basic Tools and Techniques

Published by
Pearson Higher Ed USA
Available on demand
Title type

With a focus on training, Six Sigma: Concepts, Tools and Techniques captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner’s point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent academic and industry reference.    

Table of contents
  • 1.      Six Sigma Origins
  • 2.      Quality Masters
  • 3.      Leadership and Strategic Planning
  • 4.      Creating a Customer Focus
  • 5.      Teams
  • 6.      Project Management
  • 7.      Measures and Metrics
  • 8.      Problem Solving Using Design, Measure, Analyze, Improve, Control
  • 9.      Statistics
  • 10.  Variable Control Charts
  • 11.  Process Capability
  • 12.  Probability
  • 13.  Attribute Control Charts
  • 14.  Reliability
  • 15.  Failure Modes and Effects Analysis
  • 16.  Design of Experiments
  • 17.  Lean Manufacturing
  • Appendix 1: Normal Curve Areas
  • Appendix 2: Factors for Computing Central Lines and Control Limits
  • Appendix 3: Values of t Distribution
  • Appendix 4: Binomial Distribution
  • Appendix 5: Poisson Distribution
  • Appendix 6: Websites for Quality
  • Answers to Selected Problems
  • Bibliography
  • Index
Features & benefits


A training focus—provides a framework for the text.

  • Devotes time to the practical application of Six Sigma concepts, tools and techniques, unlike many competing texts that emphasise the management and philosophical aspects of the methodology.
  • Prepares readers for practice by explaining the Six Sigma tools and techniques, how to use them and where to apply them to improve business and financial performance.  

A solid foundation in the fundamentals of Six Sigma—appears in the text.  

  • Focuses on key topics such as: leadership and strategic planning, creating a customer focus, quality function deployment, teams and teamwork, DMAIC problem-solving, measures and metrics, project management, statistical methods, control charts, design of experiments, reliability, failure modes and effects analysis, and lean manufacturing.  

Content based on the Six Sigma black belt knowledge requirements—recommended by the American Society for Quality. 

  • Targets material most important to the Six Sigma practitioner.
  • Devotes chapter coverage to Six Sigma basics, key Six Sigma tools and techniques, statistical process control tools and advanced methods such as reliability, failure modes and effects analysis, design of experiments and lean enterprises. 

Realistic industry examples—were contributed by Six Sigma black belts and practitionersand highlight Six Sigma tools at work.   

  • Give readers examples and cases that illustrate how a particular concept, tool, or technique is actually being used in industry.
  • Show how project teams seek out sources of waste, investigate production backlogs or areas in need of more capacity, and focus on customer and environmental issues. 

Take Away Tips—summarise key chapter concepts.

  • Identify key points covered within the chapter and highlight information that is critical.
  • Function as an excellent reference and refresher for busy business professionals and college students.