Communication Skills: Preparing for Career Success (3e)

The 3rd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job.

Organised into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and addresses content essential for workers in today’s competitive job market.  Beginning with an overview of the communication process, it then addresses skills related to diversity, listening, interpersonal relationships, oral presentations, teamwork, job search, and customer service.

•   1. Communication.
•   2. Diversity.
•   3. Listening.
•   4. Interpersonal Skills.
•   5. Presentations.
•   6. Teamwork.
•   7. Job Search.
•   8. Written Communication.
•   9. Interviewing.
• 10. Customer Service.

Unique format–Organised into 3-part chapters: Blueprints, Tools, and Interactions.

~Presents students with 1) a brief theoretical basis for the chapters; 2) a combination of guidelines and skills needed to improve their communication with others; and 3) an opportunity for hands-on application of the skills learned.

Chapter maps.

~Provides students with quick visual references.

Tool check-ups.

~Give students convenient chapter reviews.

Workplace facts, examples, and illustrations.

~Enables students to see the relevance of the material being presented.