For courses in Organisational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies.
Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Work focuses on topics supervisors, team leads and managers need to know to address conflict in organisations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
New! Fully updated in this edition to include:
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More on why managers and leaders need to gain conflict management skills–Chapter 1
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A new section on understanding cultural communication differences–Chapter 5
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A new section explaining the distinctions between mediation of workplace conflicts and mediation of more formal, legal conflicts–Chapter 14
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Proven strategies for remaining calm and focused during direct confrontation–Chapter 15
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A new section on managing bullying in the workplace–Chapter 16
New! "Alternative Procedure for Online Learning Formats"–has been added to each chapter.
New! Additional end-of-chapter content–includes new study material, extension activities, personal growth exercises and true/false questions right in the book.