Conflict Survival Kit: Tools for Resolving Conflict at Work eBook (2e) : 9780133072846

Conflict Survival Kit: Tools for Resolving Conflict at Work eBook (2e)

Griffith,D et al
 
Edition
 
2
ISBN
 
9780133072846
ISBN 10
 
0133072843
Published
 
06/02/2015
Published by
 
Pearson Higher Ed USA
Pages
 
Format
 
 
Title type
eBook
$60.00
NZ/Pacific customers only
 
 
This eText can only be purchased by people residing in New Zealand, Fiji, Samoa, Tonga or Cook Islands with a credit card from the same country. Click here to find the Pearson website for your region.
 
Description

Digital Access Code: When you buy an eBook you will receive an email with your unique redemption code code. Simply go to VitalSource Bookshelf to download the FREE Bookshelf software. After installation, enter your redemption code for your eBook.

Please note: eBooks are available for download immediately and cannot be returned once purchased.

About the book: For courses in Organisational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies.

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Work focuses on topics supervisors, team leads and managers need to know to address conflict in organisations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation,  strategies for staying calm during confrontation and a section on managing bullying in the workplace.

The full text downloaded to your computer. With VitalSource eBooks you can:

  • search for key concepts, words and phrases
  • make highlights and notes as you study
  • share your notes with friends

The eBook is downloaded to your computer and accessible either offline through the VitalSource Bookshelf, available online and also via the iPad/Android app.

Time Limit: This VitalSource eBook does not have an expiry date. You will continue to access your eBook whilst you have your VitalSource Bookshelf installed.

 

Table of contents
  • 1.      The Nature of Conflict
  • Part I: The Theory and Context for Managing Conflict in the Workplace
  • 2.      Preventing Conflict
  • 3.      Approaches to Conflict
  • 4.      Working Toward Collaboration
  • Part II: Interpersonal Communication Skills for Resolving Conflict 
  • 5.      The Three Channels of Communication
  • 6.      Listening to Resolve Conflict and Build Lasting Relationships
  • 7.      The Communication Continua
  • Part III: Preparing to Resolve Conflicts
  • 8.      Are You Capable?
  • 9.      Opening the Doors to Conflict Resolution
  • Part IV: Application and Practice
  • 10.  The Building Blocks of Collaboration
  • 11.  Integrative Negotiation: Negotiating as Partners
  • 12.  Overcoming Barriers to Integrative Negotiation
  • 13.  Mediating Conflicts Between Parties
  • 14.  Decision-Making Choices for the Manager
  • 15.  Handling Conflicts Requiring Direct Confrontation
  • 16.  Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
  • 17.  Achieving Effectiveness as a Conflict Manager
Features & benefits
  • Offers a front-line view of conflict resolution by focusing on topics supervisors, team leads and managers need to know.
  • Addresses basic interpersonal communication and management skills such as rapport building, empathetic listening, behaviour modeling, reframing, problem solving and decision making
  • Features unique application and practice chapters that address specific conflict resolution situations (negotiation, mediation, group decision making, assertive confrontation) and resolution models and frameworks
  • Introduces students to important conflict management techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution.
  • Presents strategies that can be used immediately in the work place collected in
  • Provides students with hands-on practice handling conflicts through chapter exercises, case studies and role plays.
  • Incorporates student-friendly study aids such as performance checklists, multiple choice questions, discussion questions, and additional references.
Access Code info.

To get the most out of your eBook you need to download the VitalSource Bookshelf software. This software is free to download and use. View the VitalSource Bookshelf system requirements here.

Download Information: Once purchased, you can view and/or download your eBook instantly, either via the download link which you will receive as soon as you complete your online order or by viewing the download link against the order in the My Account area of this website.

Please note: eBooks are available for download immediately and cannot be returned once purchased.