CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide VitalSource eText : 9780133414349

CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide VitalSource eText

 
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1
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9780133414349
ISBN 10
 
0133414345
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07/11/2014
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Pearson Higher Ed USA
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About the book

CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide is a comprehensive self-study tool for preparing for the new TSHOOT exam. Complete coverage of all exam topics as posted on the exam topic blueprint ensures readers will arrive at a thorough understanding of what they need to master to succeed on the exam. The book follows a logical organization of the TSHOOT exam objectives. Material is presented in a concise manner, focusing on increasing readers' retention and recall of exam topics.

 

Table of contents
Introduction xxx

Part I Fundamental Troubleshooting and Maintenance Concepts

Chapter 1 Introduction to Troubleshooting and Network Maintenance 3

“Do I Know This Already?” Quiz 3

Foundation Topics 9

Introduction to Troubleshooting 9

Defining Troubleshooting 9

The Value of Structured Troubleshooting 11

A Structured Approach 13

1. Problem Report 13

2. Collect Information 14

3. Examine Collected Information 15

4. Eliminate Potential Causes 16

5. Propose an Hypothesis 17

6. Verify Hypothesis 18

7. Problem Resolution 19

Popular Troubleshooting Methods 20

The Top-Down Method 21

The Bottom-Up Method 21

The Divide-and-Conquer Method 22

The Following the Traffic Path Method 23

The Comparing Configurations Method 23

The Component Swapping Method 24

Practice Exercise: Selecting a Troubleshooting Approach 25

Introduction to Network Maintenance 26

Defining Network Maintenance 26

Proactive Versus Reactive Network Maintenance 27

Well-Known Network Maintenance Models 28

Example of Adapting a Network Maintenance Model 28

Common Maintenance Procedures 29

Routine Maintenance Tasks 29

Scheduled Maintenance 30

Managing Network Changes 30

Maintaining Network Documentation 32

Restoring Operations After a Failure 33

Measuring Network Performance 34

The Troubleshooting and Network Maintenance Relationship 34

Maintaining Current Network Documentation 35

Establishing a Baseline 36

Communication 36

Change Management 37

Exam Preparation Tasks 39

Review All Key Topics 39

Define Key Terms 39

Chapter 2 Troubleshooting and Maintenance Tools 41

“Do I Know This Already?” Quiz 41

Foundation Topics 45

The Troubleshooting and Network Maintenance Toolkit 45

Network Documentation Tools 46

Basic Tools 47

CLI Tools 47

GUI Tools 48

Recovery Tools 48

Logging Tools 53

Network Time Protocol as a Tool 56

Advanced Tools 57

Overview of SNMP and NetFlow 57

Creating a Baseline with SNMP and NetFlow 58

SNMP 58

NetFlow 59

Cisco Support Tools 64

Using Cisco IOS to Verify and Define the Problem 64

Ping 64

Telnet 67

Traceroute 67

Using Cisco IOS to Collect Information 68

Filtering the Output of show Commands 69

Redirecting show Command Output to a File 73

Troubleshooting Hardware 74

Collecting Information in Transit 75

Performing Packet Captures 75

SPAN 76

RSPAN 78

Using Tools to Document a Network 80

Exam Preparation Tasks 85

Review All Key Topics 85

Define Key Terms 86

Complete Tables and Lists from Memory 86

Command Reference to Check Your Memory 86

Chapter 3 Troubleshooting Device Performance 93

“Do I Know This Already?” Quiz 93

Foundation Topics 96

Troubleshooting Switch Performance Issues 96

Cisco Catalyst Switch Troubleshooting Targets 96

TCAM Troubleshooting 101

High CPU Utilization Troubleshooting on a Switch 105

Troubleshooting Router Performance Issues 106

Excessive CPU Utilization 107

Understanding Packet-Switching Modes (Routers and Multilayer Switches) 113

Troubleshooting Packet-Switching Modes 116

Excessive Memory Utilization 121

Exam Preparation Tasks 124

Review All Key Topics 124

Define Key Terms 124

Complete Tables and Lists from Memory 125

Command Reference to Check Your Memory 125

Part II Troubleshooting Cisco Catalyst Switch Features

Chapter 4 Troubleshooting Layer 2 Trunks, VTP, and VLANs 129

“Do I Know This Already?” Quiz 129

Foundation Topics 132

Frame-Forwarding Process 132

Troubleshooting Trunks 140

Encapsulation Mismatch 141

Incompatible Trunking Modes 143

VTP Domain Name Mismatch 146

Native VLAN Mismatch 146

Allowed VLANs 147

Troubleshooting VTP 148

Domain Name Mismatch 148

Version Mismatch 149

Mode Mismatch 149

Password Mismatch 151

Higher Revision Number 151

Troubleshooting VLANs 152

Incorrect IP Addressing 152

Missing VLAN 153

Incorrect Port Assignment 154

The MAC Address Table 155

Layer 2 Trouble Tickets 157

Trouble Ticket 4-1 158

Trouble Ticket 4-2 160

Exam Preparation Tasks 165

Review All Key Topics 165

Define Key Terms 165

Complete Tables and Lists from Memory 166

Command Reference to Check Your Memory 166

Chapter 5 Troubleshooting STP and Layer 2 EtherChannel 169

“Do I Know This Already?” Quiz 169

Foundation Topics 172

Spanning Tree Protocol Overview 172

Reviewing STP Operation 173

Determining Root Port 175

Determining Designated Port 176

Determining Nondesignated Port 176

Collecting Information About an STP Topology 177

Gathering STP Information 177

Gathering MSTP Information 179

STP Troubleshooting Issues 180

Corruption of a Switch’s MAC Address Table 180

Broadcast Storms 181

Troubleshooting STP Features 182

PortFast 183

BPDU Guard 184

BPDU Filter 187

Root Guard 189

Loop Guard 190

STP Trouble Tickets 190

Trouble Ticket 5-1 191

Trouble Ticket 5-2 194

Trouble Ticket 5-3 196

Troubleshooting Layer 2 EtherChannel 199

Reviewing Layer 2 EtherChannel 199

EtherChannel Trouble Tickets 200

Trouble Ticket 5-4 201

Trouble Ticket 5-5 204

Exam Preparation Tasks 206

Review All Key Topics 206

Define Key Terms 206

Complete Tables and Lists from Memory 207

Command Reference to Check Your Memory 207

Chapter 6 Troubleshooting Inter-VLAN Routing and Layer 3 EtherChannels 209

“Do I Know This Already?” Quiz 209

Foundation Topics 212

Troubleshooting a Router-on-a-Trunk/Stick 212

Router-on-a-Trunk/Stick Trouble Tickets 213

Trouble Ticket 6-1 214

Trouble Ticket 6-2 218

Troubleshooting Switched Virtual Interfaces 221

Reviewing SVIs 221

Troubleshooting SVIs 223

SVI Trouble Tickets 224

Trouble Ticket 6-3 225

Trouble Ticket 6-4 230

Troubleshooting Routed Ports 233

Routed Ports Trouble Tickets 234

Trouble Ticket 6-5 235

Troubleshooting Layer 3 EtherChannel 237

Layer 3 EtherChannel Trouble Tickets 239

Trouble Ticket 6-6 240

Exam Preparation Tasks 244

Review All Key Topics 244

Define Key Terms 244

Complete Tables and Lists from Memory 245

Show Command Reference to Check Your Memory 245

Chapter 7 Troubleshooting Switch Security Features 247

“Do I Know This Already?” Quiz 247

Foundation Topics 250

Troubleshooting Port Security 250

Common Port Security Issues 250

Port Security Configured but Not Enabled 250

Static MAC Address Not Configured Correctly 251

Maximum Number of MAC Addresses Reached 253

Legitimate Users Being Blocked Because of Violation 254

Running Configuration Not Saved to Startup Configuration 260

Port Security Trouble Tickets 261

Trouble Ticket 7-1 261

Troubleshooting Spoof-Prevention Features 265

DHCP Snooping 265

Dynamic ARP Inspection 267

IP Source Guard 268

Spoof-Prevention Features Trouble Tickets 270

Trouble Ticket 7-2 270

Troubleshooting Access Control 273

Protected Ports 273

Private VLANs 275

VACLs 279

Exam Preparation Tasks 281

Review All Key Topics 281

Define Key Terms 282

Command Reference to Check Your Memory 282

Chapter 8 Troubleshooting First-Hop Redundancy Protocols 287

“Do I Know This Already?” Quiz 287

Foundation Topics 290

Troubleshooting HSRP 290

Reviewing HSRP 290

HSRP Converging After a Failure 291

HSRP Verification and Troubleshooting 292

Virtual Router MAC Address 293

Interface Tracking 293

Verifying First Hop 294

Debug 296

HSRP Trouble Tickets 297

Trouble Ticket 8-1 297

Trouble Ticket 8-2 300

Trouble Ticket 8-3 302

Troubleshooting VRRP 306

Reviewing VRRP 306

VRRP Verification and Troubleshooting 308

Virtual Router MAC Address 309

Object Tracking 309

Verifying First Hop 310

VRRP Trouble Tickets 312

Trouble Ticket 8-4 312

Trouble Ticket 8-5 315

Troubleshooting GLBP 318

Reviewing GLBP 319

GLBP Verification and Troubleshooting 321

Virtual Router MAC Addresses 323

GLBP Object Tracking 323

Verifying GLBP First Hop 325

GLBP Trouble Tickets 326

Trouble Ticket 8-6 327

Trouble Ticket 8-7 329

Comparing HSRP, VRRP, and GLBP 330

Exam Preparation Tasks 332

Review All Key Topics 332

Define Key Terms 333

Complete Tables and Lists from Memory 333

Command Reference to Check Your Memory 333

Part III Troubleshooting Router Features

Chapter 9 Troubleshooting IPv4 Addressing and Addressing Technologies 335

“Do I Know This Already?” Quiz 335

Foundation Topics 338

Troubleshooting IPv4 Addressing 338

IPv4 Addressing Issues 338

Determining IP Addresses Within a Subnet 341

Troubleshooting DHCP for IPv4 342

Reviewing DHCP Operations 342

Potential DHCP Troubleshooting Issues 347

DHCP Troubleshooting Commands 348

Troubleshooting NAT 350

Reviewing NAT 350

NAT Troubleshooting Issues 353

NAT Troubleshooting Commands 354

IPv4 Addressing and Addressing Technologies Trouble Tickets 356

Trouble Ticket 9-1 356

Trouble Ticket 9-2 358

Trouble Ticket 9-3 361

Exam Preparation Tasks 364

Review All Key Topics 364

Define Key Terms 365

Command Reference to Check Your Memory 365

Chapter 10 Troubleshooting IPv6 Addressing and Addressing Technologies 367

“Do I Know This Already?” Quiz 367

Foundation Topics 370

Troubleshooting IPv6 Addressing 370

IPv6 Addressing Review 370

Neighbor Solicitation and Neighbor Advertisement 370

EUI-64 373

Troubleshooting IPv6 Address Assignment 375

Stateless Address Autoconfiguration/SLAAC 375

Stateful DHCPv6 381

Stateless DHCPv6 382

DHCPv6 Operation 384

DHCPv6 Relay Agent 385

IPv6 Addressing Trouble Tickets 386

Trouble Ticket 10-1 386

Trouble Ticket 10-2 389

Exam Preparation Tasks 394

Review All Key Topics 394

Define Key Terms 395

Command Reference to Check Your Memory 395

Chapter 11 Troubleshooting IPv4 and IPv6 ACLs and Prefix Lists 397

“Do I Know This Already?” Quiz 397

Foundation Topics 401

Troubleshooting IPv4 ACLs 401

Reading an IPv4 ACL 401

Using an IPv4 ACL for Filtering 403

Using a Time-Based IPv4 ACL 403

IPv4 ACL Trouble Tickets 405

Trouble Ticket 11-1 405

Troubleshooting IPv6 ACLs 407

Reading an IPv6 ACL 408

Using an IPv6 ACL for Filtering 409

IPv6 ACL Trouble Tickets 410

Trouble Ticket 11-2 410

Troubleshooting Prefix Lists 414

Reading a Prefix List 414

Prefix List Processing 415

Prefix List Trouble Tickets 416

Trouble Ticket 11-3 417

Exam Preparation Tasks 419

Review All Key Topics 419

Define Key Terms 419

Command Reference to Check Your Memory 419

Chapter 12 Troubleshooting Basic IPv4/IPv6 Routing and GRE Tunnels 423

“Do I Know This Already?” Quiz 423

Foundation Topics 427

Packet-Forwarding Process 427

Reviewing Layer 3 Packet-Forwarding Process 427

Troubleshooting the Packet-Forwarding Process 431

Troubleshooting Routing Information Sources 435

Data Structures and the Routing Table 436

Sources of Route Information 436

Troubleshooting Static Routes 438

IPv4 Static Routes 439

IPv6 Static Routes 443

Static Routing Trouble Tickets 445

Trouble Ticket 12-1 445

Trouble Ticket 12-2 448

Troubleshooting GRE Tunnels 450

Exam Preparation Tasks 459

Review All Key Topics 459

Define Key Terms 460

Complete Tables and Lists from Memory 460

Command Reference to Check Your Memory 460

Chapter 13 Troubleshooting RIPv2 and RIPng 463

“Do I Know This Already?” Quiz 463

Foundation Topics 466

Troubleshooting RIPv2 466

Missing RIPv2 Routes 466

Interface Is Shut Down 469

Wrong Subnet 469

Bad or Missing Network Statement 470

Passive Interface 471

Wrong Version 473

Max Hop Count Exceeded 475

Authentication 477

Route Filtering 479

Split Horizon 480

Autosummarization 482

Better Source of Information 483

ACLs 485

Load Sharing 485

Other RIP Issues 486

Missing Default Route 486

Route Summarization 487

Troubleshooting RIPng 492

RIPv2 and RIPng Trouble Tickets 498

Trouble Ticket 13-1 498

Trouble Ticket 13-2 502

Trouble Ticket 13-3 506

Exam Preparation Tasks 509

Review All Key Topics 509

Define Key Terms 510

Command Reference to Check Your Memory 510

Chapter 14 Troubleshooting EIGRP 513

“Do I Know This Already?” Quiz 513

Foundation Topics 517

Troubleshooting EIGRP for IPv4 517

Troubleshooting EIGRP for IPv4 Neighbor Adjacencies 517

Interface Is Down 518

Mismatched Autonomous System Numbers 518

Incorrect Network Statement 520

Mismatched K Values 522

Passive Interface 523

Different Subnets 524

Authentication 525

ACLs 527

Timers 528

Troubleshooting EIGRP for IPv4 Routes 528

Bad or Missing Network Command 529

Better Source of Information 530

Route Filtering 534

Stub Configuration 535

Interface Is Shut Down 537

Split-horizon 537

Troubleshooting Miscellaneous EIGRP for IPv4 Issues 539

Feasible Successors 539

Discontiguous Networks and Autosummarization 542

Route Summarization 543

Load Balancing 544

EIGRP for IPv4 Trouble Tickets 546

Trouble Ticket 14-1 546

Trouble Ticket 14-2 553

Trouble Ticket 14-3 557

Troubleshooting EIGRP for IPv6 561

Troubleshooting EIGRP for IPv6 Neighbor Issues 561

Interface Is Down 561

Mismatched Autonomous System Numbers 562

Mismatched K Values 562

Passive Interfaces 562

Mismatched Authentication 562

Timers 563

Interface Not Participating in Routing Process 563

ACLs 564

Troubleshooting EIGRP for IPv6 Route 564

Interface Not Participating in Routing Process 564

Better Source of Information 565

Route Filtering 565

Stub Configuration 565

Split-horizon 566

EIGRP for IPv6 Trouble Tickets 567

Trouble Ticket 14-4 568

Troubleshooting Named EIGRP Configurations 572

Named EIGRP Verification Commands 573

Named EIGRP Trouble Tickets 577

Trouble Ticket 14-5 577

Exam Preparation Tasks 582

Review All Key Topics 582

Define Key Terms 583

Command Reference to Check Your Memory 583

Chapter 15 Troubleshooting OSPF 587

“Do I Know This Already?” Quiz 587

Foundation Topics 590

Troubleshooting OSPFv2 590

Troubleshooting OSPFv2 Neighbor Adjacencies 590

Interface Is Down 593

Interface Not Running the OSPF Process 593

Mismatched Timers 594

Mismatched Area Numbers 596

Mismatched Area Type 597

Different Subnets 598

Passive Interface 599

Mismatched Authentication Information 600

ACLs 601

MTU Mismatch 602

Duplicate Router IDs 603

Mismatched Network Types 604

Troubleshooting OSPFv2 Routes 606

Interface Not Running the OSPF Process 606

Better Source of Information 607

Route Filtering 611

Stub Area Configuration 613

Interface Is Shut Down 614

Wrong Designated Router Was Elected 615

Duplicate Router IDs 619

Troubleshooting Miscellaneous OSPFv2 Issues 620

Tracking OSPF Advertisements Through a Network 620

Route Summarization 622

Discontiguous Areas 624

Load Balancing 626

Default Route 627

OSPFv2 Trouble Tickets 627

Trouble Ticket 15-1 628

Trouble Ticket 15-2 635

Trouble Ticket 15-3 639

Troubleshooting OSPFv3 for IPv6 641

OSPFv3 Troubleshooting Commands 641

OSPFv3 Trouble Tickets 647

Trouble Ticket 15-4 647

Trouble Ticket 15-5 650

Troubleshoot OSPFv3 Address Families 655

OSPFv3 Address Family Troubleshooting 655

OSPFv3 AF Trouble Tickets 664

Trouble Ticket 15-6 665

Exam Preparation Tasks 669

Review All Key Topics 669

Define Key Terms 670

Complete Tables and Lists from Memory 670

Command Reference to Check Your Memory 671

Chapter 16 Troubleshooting Route Maps and Policy-Based Routing 675

“Do I Know This Already?” Quiz 675

Foundation Topics 678

Troubleshooting Route Maps 678

How to Read a Route Map 678

Troubleshooting Policy-Based Routing 681

PBR 681

Policy-Based Routing Trouble Tickets 684

Trouble Ticket 16-1 685

Trouble Ticket 16-2 689

Trouble Ticket 16-3 691

Exam Preparation Tasks 693

Review All Key Topics 693

Define Key Terms 693

Command Reference to Check Your Memory 693

Chapter 17 Troubleshooting Redistribution 697

“Do I Know This Already?” Quiz 697

Foundation Topics 700

Troubleshooting IPv4 and IPv6 Redistribution 700

Route Redistribution Overview 700

Troubleshooting Redistribution into RIP 703

Troubleshooting Redistribution into EIGRP 706

Troubleshooting Redistribution into OSPF 710

Troubleshooting Redistribution into BGP 715

Troubleshooting Redistribution with Route Maps 718

Redistribution Trouble Tickets 718

Trouble Ticket 17-1 719

Trouble Ticket 17-2 723

Trouble Ticket 17-3 727

Trouble Ticket 17-4 733

Troubleshooting Advanced Redistribution Issues 737

Troubleshooting Suboptimal Routing Caused by Redistribution 737

Troubleshooting Routing Loops Caused by Redistribution 739

Exam Preparation Tasks 745

Review All Key Topics 745

Define Key Terms 745

Command Reference to Check Your Memory 746

Chapter 18 Troubleshooting BGP 749

“Do I Know This Already?” Quiz 749

Foundation Topics 753

Troubleshooting BGP Neighbor Adjacencies 753

Interface Is Down 754

Layer 3 Connectivity Is Broken 754

Path to Neighbor Is via Default Route 755

Neighbor Does Not Have a Route to the Local Router 756

Incorrect neighbor Statement 757

BGP Packets Sourced from Wrong IP Address 758

ACLs 759

TTL of BGP Packet Expires 761

Mismatched Authentication 763

Misconfigured Peer Groups 764

Timers 765

Troubleshooting BGP Routes 766

Missing or Bad network mask Command 768

Next-Hop Router Not Reachable 770

BGP Split-Horizon Rule 772

Better Source of Information 773

Route Filtering 775

Troubleshooting BGP Path Selection 780

Understanding the Best Path Decision-Making Process 781

Private Autonomous System Numbers 784

Using debug Commands 784

Troubleshooting BGP for IPv6 786

BGP Trouble Tickets 790

Trouble Ticket 18-1 791

Trouble Ticket 18-2 796

Trouble Ticket 18-3 802

MP-BGP Trouble Tickets 807

Trouble Ticket 18-4 807

Exam Preparation Tasks 810

Review All Key Topics 810

Define Key Terms 811

Command Reference to Check Your Memory 811

Part IV Troubleshooting Management

Chapter 19 Troubleshooting Management Protocols and Tools 815

“Do I Know This Already?” Quiz 815

Foundation Topics 818

Management Protocols Troubleshooting 818

NTP Troubleshooting 818

Syslog Troubleshooting 821

SNMP Troubleshooting 823

Management Tools Troubleshooting 826

Cisco IOS IPSLA Troubleshooting 827

Object Tracking Troubleshooting 833

SPAN and RSPAN Troubleshooting 835

Management Protocols and Tools Trouble Tickets 837

Trouble Ticket 19-1 838

Exam Preparation Tasks 845

Review All Key Topics 845

Define Key Terms 846

Command Reference to Check Your Memory 846

Chapter 20 Troubleshooting Management Access 851

“Do I Know This Already?” Quiz 851

Foundation Topics 854

Console and vty Access Troubleshooting 854

Console Access Troubleshooting 854

vty Access Troubleshooting 855

Telnet 855

SSH 857

Password Encryption Levels 858

Cisco IOS AAA Troubleshooting 858

Management Access Trouble Tickets 861

Trouble Ticket 20-1 862

Trouble Ticket 20-2 863

Trouble Ticket 20-3 865

Exam Preparation Tasks 868

Review All Key Topics 868

Define Key Terms 868

Command Reference to Check Your Memory 868

Part V Final Preparation

Chapter 21 Additional Trouble Tickets 871

Introduction 871

Trouble Ticket 1 872

Suggested Solution 875

Trouble Ticket 2 876

Suggested Solution 879

Trouble Ticket 3 880

Suggested Solution 882

Trouble Ticket 4 884

Issue 1: Suggested Solution 891

Issue 2: Suggested Solution 897

Issue 3: Suggested Solution 897

Issue 4: Suggested Solution 898

Trouble Ticket 5 901

Suggested Solution 907

Trouble Ticket 6 910

Suggested Solution 916

Trouble Ticket 7 918

Issue 1: Forgotten Enable Secret Password 919

Issue 1: Suggested Solution 919

Issue 2: An exec-timeout Parameter Set Too Low 921

Issue 2: Suggested Solution 921

Issue 3: ACL Misconfiguration 922

Issue 3: Suggested Solution 922

Trouble Ticket 8 923

Suggested Solution 926

Trouble Ticket 9 926

Issue 1: Adjacency Between Routers R1 and R2 927

Issue 1: Suggested Solution 930

Issue 2: Adjacency Between Routers R2 and BB2 930

Issue 2: Suggested Solution 931

Issue 3: Adjacency Between Routers BB1 and BB2 931

Issue 3: Suggested Solution 933

Trouble Ticket 10 934

Issue 1: Router R2 Not Load Balancing Between Routers BB1 and BB2 937

Issue 1: Suggested Solution 937

Issue 2: Backbone Routes Not Being Suppressed 938

Issue 2: Suggested Solution 939

Chapter 22 Final Preparation 943

Tools for Final Preparation 943

Exam Engine and Questions on the CD 943

Install the Exam Engine 944

Activate and Download the Practice Exam 944

Activating Other Exams 945

Premium Edition 945

The Cisco Learning Network 945

Memory Tables 945

Chapter-Ending Review Tools 946

Suggested Plan for Final Review/Study 946

Step 1: Review Key Topics and DIKTA Questions 947

Step 3: Hands-On Practice 947

Step 5: Subnetting Practice 948

Step 6: Use the Exam Engine 948

Summary 949

Part VI Appendixes

Appendix A Answers to the “Do I Know This Already” Quizzes 951

Appendix B TSHOOT Exam Updates 957

CD-Only Appendixes and Glossary

Appendix C Memory Tables

Appendix D Memory Tables Answer Key

Appendix E Study Planner
Access Code info.

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