Foundations of Lodging Management eBook (2e) : 9780133463859

Foundations of Lodging Management eBook (2e)

Hayes,D et al
Published by
Pearson Higher Ed USA
Title type
NZ/Pacific customers only
Please note: You can only purchase up to 2 of this product at a time.
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For junior college or undergraduate courses in hotel management, lodging operations, and hospitality.


Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimisation.

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Table of contents
  • 1. Introduction to the Lodging Industry
  • 2. The Structure of the lodging Industry
  • 3. Guest Service in the Lodging Industry
  • 4. Managing Lodging Operations
  • 5. Staffing the Lodging Operation
  • 6. The Front Office Department
  • 7. The Sales and Marketing Department
  • 8. The Housekeeping Department
  • 9. The Maintenance Department
  • 10. Food and Beverage Operations: Limited Service Hotels
  • 11. Food and Beverage Operations: Full-Service Hotels
  • 12. The Accounting Department
  • 13. Safety and Security
  • 14. Careers in the Lodging Industry
Features & benefits

Covers small hotels, not just larger ones.

  • Addresses smaller, limited-service, franchised hotels and their challenges such as multi-tasking between housekeeping, front office, or sales and marketing departments and understanding the entire hotel and how its departments are interconnected.

Identifies and defines lodging language.

  • Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.

Includes All in a Day’s Work vignettes that are now numbered for easy identification.

  • Poses true-to-life lodging problems as well as possible solutions.
  • Develops decision-making skills and prompts class discussion.

Provides extensive Discussion Questions and Team Activities for each chapter.

  • Gives instructor’s ready-made homework problems and a variety of assignment activities.
  • Revenue Management
  • Reservation Management
  • Guest Stay Information
  • Guest Departure and payment
  • Accounting and Financial Summaries
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