Administrative Medical Assisting: Foundations and Practices eBook (2e) : 9780133485066

Administrative Medical Assisting: Foundations and Practices eBook (2e)

Published by
Pearson Higher Ed USA
Title type
NZ/Pacific customers only
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About the book: For courses in administrative medical assisting, medical office management, medical practice finances, and front desk reception

Administrative Medical Assisting, 2nd Edition, provides readers with a thorough understanding of the administrative areas of medical assisting—from communication styles to insurance billing to patient safety and more. This text fully addresses the administrative competencies of both the Accrediting Bureau of Health Education Schools (ABHES) and the Commission on Accreditation of Allied Health Education Programs (CAAHEP) for medical assisting programs.

Teaching and Learning Experience:

  • Provides extensive coverage of the administrative medical assisting profession
  • Meets the highest standards outlined by CAAHEP and ABHES, and provides all of the tools needed for student success
  • Loaded with critical thinking exercises, real-world scenarios, and learning tools throughout

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Table of contents
  • The History of Medicine and Health Care
  • Medical Assisting Certification and Scope of Practice
  • Roles and Responsibilities of the Health Care Team
  • Medicine and Law
  • Medicine and Ethics
  • Interpersonal Communication Skills
  • Written Communication
  • Telephone Procedures
  • Front Desk Reception
  • Scheduling
  • Medical Records Management
  • Electronic Health Records
  • Computers in the Medical Office
  • Equipment, Maintenance, and Supply Inventory
  • Office Policies and Procedures
  • Handling Medical Office Emergencies
  • Insurance Billing
  • Diagnostic Coding
  • Procedural Coding
  • Billing, Collections, and Credit
  • Payroll, Accounts Payable, and Banking Procedures
  • Managing the Medical Office
  • Marketing the Medical Office
  • Competing in the Job Market
  • Appendix A: ICD-9-CM Diagnostic Coding
  • Appendix B: Correlation of Text to Certification Exams, ABHES Competencies, and CAAHEP Standards
  • Appendix C: Medical Terminology Word Parts
  • Appendix D: Registered Medical Assisting (RMA) Task List
  • Appendix E: How to Become a Successful Student
  • Appendix F: Translation of English-Spanish Phrases
  • Glossary
  • References
Features & benefits
  • New and updated content appears throughout the text, including such topics as the Patient Affordable Care Act, electronic health records, meaningful use, ICD-10-CM, marketing the medical office, and more.
  • Chapter 4: Medicine and Law highlights the need-to-know law and presents scenarios that may have a legal impact on patients. Informational tables and charts summarise key concepts.
  • Chapter 5: Medicine and Ethics provides students with a clear understanding of what society and the medical assisting profession expects with regard to ethical practice, as well as the ethical concepts medical assistants will encounter in the field. Ethics in medicine, ethical considerations of the medical assistant, performing within the scope of practice, ethical issues in the management of care, and bioethics are all addressed.
  • Chapter 23: Marketing the Medical Office introduces students to the function of marketing in the medical office and the medical office manager’s role in executing marketing initiatives.
  • Medical Practice Finances are addressed in-depth, with accurate, up-to-date coverage of the billing functions of the medical office.
  • Paper and Electronic Medical Records are covered, with an entire chapter focused on electronic health records.
  • Covers the various forms of medial charting (narrative, SOAP, POMR) as well as accurate instructions on how to make corrections to both a paper and electronic medical record.
  • Offers Career Strategies for students, including a chapter on writing a resume and cover letter, as well as tips for interviews and follow up techniques.
  • Includes discussion of effective management of the medical office team—from leading staff meetings to performing effective employee evaluations.
  • Includes the latest information on emergency preparedness and the medical assistant’s role in protective practices. 

Loaded with critical thinking exercises, real-world scenarios, and learning tools throughout:

  • New photos and tables appear throughout the text to illustrate and expand upon key concepts.
  • Specific Learning Objectives appear at the beginning of each chapter, stating what is to be achieved upon successful completion of the chapter.
  • Key terminology, abbreviations, and their definitions appear at the beginning of each chapter, as well as in the narrative and comprehensive glossary.
  • Medical Terminology Appendix: In addition to medical terminology and abbreviations presented at the beginning of each chapter, the text also features a separate appendix of Medical Terminology Word Parts, designed to help students analyse medical terms, understand word parts and word part guidelines, and define basic medical terms and terms used to describe major body systems, body direction, and diseases and disease conditions.
  • Case Study: A thought-provoking case study is presented at the beginning of each chapter, with critical thinking questions interspersed throughout the chapter. Students must rely on the content in the text and their own critical thinking skills to answer the questions.
  • Pulse Points in each chapter offer brief, helpful tips and practice advice for succeeding in the healthcare setting.
  • Informational Charts and Tables appear throughout the text and summarise pertinent information for the reader, providing students with visuals and comparisons to reinforce the lesson.
  • Colour Photos help illustrate and reinforce the concepts presented in the text.
  • In-Practice Boxes provide real-world scenarios with critical thinking questions, offering opportunities for readers to think about and apply the concepts covered in the chapter.
  • Chapter Summary provides an excellent review of the chapter content, often used for certification exams.
  • Chapter Review Questions are provided in multiple-choice, true/false, and short answer format, to help reinforce learning and measure the students’ understanding of the material presented in the chapter.
  • Externship Application: This feature places the student in an externship site with a simulated situation the student may encounter. Critical thinking questions appear at the end of each brief scenario, and students must rely on the knowledge acquired in the chapter and their own critical thinking skills to answer each question.
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