Process Redesign: The Implementation Guide for Managers : 9780133764819

Process Redesign: The Implementation Guide for Managers

Tenner & Detoro
 
Edition
 
1
ISBN
 
9780133764819
ISBN 10
 
0133764818
Published
 
22/11/2013
Published by
 
Pearson Higher Ed USA
Pages
 
352
Format
 
Available on demand
 
Title type
Book
$88.99
 
 
 
Description

 

  • Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.
  • Comprehensive in scope, this book integrates the three major approaches to process redesign -- benchmarking, continuous improvement, and reengineering -- showing how to combine them for maximum effectiveness. It explains the circumstances for which each approach is appropriate and describes how to apply each specific technique effectively. The book also points out the many potential pitfalls that can impede even the most well thought out program.
  • You will find detailed and methodical coverage of such topics as defining processes, measuring performance, reducing cycle times, team building, benchmarking, the critical success factors for reengineering, and much more. Numerous examples from many different industries demonstrate concepts and techniques in action, illustrate common mistakes, and provide a model for successful implementation that you can apply to your own organisation.
  • The information is presented in an accessible format, with guidelines, checklists, worksheets, discussion questions, and clear graphics to help you absorb essential information quickly and apply it successfully.

 

Table of contents
  • Foreword.
  • Preface.
  • 1: CULTURAL REQUIREMENTS.
  • 1. Quick Reference Guide to Process Redesign.
  • 2. Process Management.
  • 3. Leadership.
  • 4. Organizational Assessment.
  • II. PROCESS ANALYSIS.
  • 5. Define and Classify Processes.
  • 6. Identify Core Processes.
  • 7. Measure Performance.
  • 8. Measure Efficiency.
  • 9. Understand the Customer.
  • 10. Document Processes.
  • 11. Assess the Process.
  • III: PROCESS IMPROVEMENT.
  • 12. Planning the Improvement.
  • 13. Continuous Improvement.
  • 14. Process Benchmarking.
  • 15. Reengineering.
  • 16. Installing the Improved Process.
  • APPENDIXES.
  • A: APQC Process Classification System.
  • B: Six-Sigma Analysis.
  • C: Sample Project.
  • Index.
Author biography

Arthur R. Tenner is Engineering Practices Coordinator for the Exxon Research and Engineering Company, where he contributes to improving quality, productivity, and reliability of Exxon's operations worldwide. Mr. Tenner graduated from Cornell University with B.S. and M.S. degrees in mechanical engineering.

Irving J. DeToro is President of The Quality Network, Ltd., a consulting firm specializing in process management issues. Previously, he spent 23 years at Xerox Corporation, during which time he visited some of Japan's most successful businesses and helped develop Xerox's Leadership Through Quality initiative. He holds a B.S. in economics from The Wharton School and an M.B.A. from the University of Rochester.



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