Quality Management for Organizational Excellence: Introduction to Total Quality (8e) : 9780133791853

Quality Management for Organizational Excellence: Introduction to Total Quality (8e)

 
Edition
 
8
ISBN
 
9780133791853
ISBN 10
 
0133791858
Published
 
21/05/2015
Published by
 
Pearson Higher Ed USA
Pages
 
448
Format
 
In stock
 
Title type
Book
$255.99
 
 
Title type
 
$99.99
 
 
Description

For courses in quality management, quality engineering, quality technology, and continuous process improvement in universities, colleges, community colleges, and corporate environments

 

Current and future quality managers and decision makers gain the knowledge and skills they need to achieve organisational excellence. With a focus on continually developing the quality of people, processes, products, and the work environment, it covers all pertinent quality-related topics, including: an overview of quality, quality and global competitiveness, strategic alliances, establishing a culture of quality, customer satisfaction and quality, employee empowerment, leadership and change management, team building and teamwork, education and training for quality, overcoming internal politics and conflict, quality tools, problem solving and decision making, quality function deployment, statistical process control, continual improvement methods, such as six sigma, lean, and lean six sigma), benchmarking, just-in-time/lean manufacturing, and implementing quality.

 

This edition features an improved artwork package; updated critical-thinking activities; and new material on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC.

Table of contents
  • I PHILOSOPHY AND CONCEPTS
  • 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
  • 2. Quality and Global Competitiveness
  • 3. Strategic Management: Planning and Execution for Competitive Advantage
  • 4. Quality Management, Ethics, and Corporate Social Responsibility
  • 5. Partnering and Strategic Alliances
  • 6. Quality Culture: Changing Hearts, Minds, and Attitudes
  • 7. Customer Satisfaction, Retention, and Loyalty
  • 8. Employee Empowerment
  • 9. Leadership and Change
  • 10. Team Building and Teamwork
  • 11. Effective Communication
  • 12. Education and Training
  • 13. Overcoming Politics, Negativity, and Conflict in the Workplace
  • 14. ISO 9000 and Total Quality: The Relationship
  • II TOOLS AND TECHNIQUES
  • 15. Overview of Total Quality Tools
  • 16. Problem Solving and Decision Making
  • 17. Quality Function Deployment
  • 18. Optimizing and Controlling Processes through Statistical Process Control
  • 19. Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
  • 20. Benchmarking
  • 21. Just-in-Time/Lean Manufacturing (JIT/Lean)
  • 22. Implementing Total Quality Management
  • Index
New to this edition

Ensure understanding of both the hard and soft topics related to quality management

  • The Preface now includes information to help instructors see how to best use the text for one course, or to cover two courses.

Give students invaluable learning tools to master course material

  • Updated critical-thinking activities at the end of each chapter provide outstanding tools for teaching and learning.

Help students visualize the concepts

  • The improved artwork package includes numerous figures to illustrate the concepts being taught in the text.

Provide recent information and the most up-to-date coverage of quality

  • New material is included on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC (Chapter 5 and in the chapters with these names).
Features & benefits

Ensure understanding of both the hard and soft topics related to quality management

  • Divided into two parts to avoid confusion while allowing for equal attention to each area, Part One covers all of the soft topics related to quality, and Part Two covers all of the hard, or technical topics.
  • UPDATED: The Preface now includes information to help instructors see how to best use the text for one course, or to cover two courses.

Give students invaluable learning tools to master course material

  • Each chapter features specific learning objectives, quality tips, a comprehensive summary keyed to the chapter learning objectives, key terms and concepts, review questions, critical thinking activities, and discussion assignments.
  • NEW! Updated critical-thinking activities at the end of each chapter provide outstanding tools for teaching and learning.

Help students visualise the concepts

  • NEW! The improved artwork package includes numerous figures to illustrate the concepts being taught in the text.

Provide recent information and the most up-to-date coverage of quality

  • NEW! New material is included on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC (Chapter 5 and in the chapters with these names).
Author biography

Dr. David Goetsch is a full professor of Quality, Safety, and Business Management.  He is the author of 75 books, six of which have been translated into foreign languages including Korean, Indonesian, Spanish, and Malaysian.  Dr. Goetsch spent ten years in the private sector in quality-related positions before entering higher education full-time.  His other books include Total Quality Handbook, Implementing Total Quality, Understanding ISO 9000 and ISO Standards, Occupational Safety and Health, Basics of Occupational Safety and Health, and Project Management for Engineering and Technology.  

 

Stanley Davis is a former manufacturing executive with Harris Corporation and an adjunct professor of quality.  He is co-author of several other books with Dr. Goetsch including Understanding ISO 9000 and the ISO Standards and Implementing Total Quality.