Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery (paperback) : 9780133904468

Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery (paperback)

Published by
Pearson Higher Ed USA
Available on demand
Title type

In the legendary book, Reengineering the Corporation, Jim Champy and Michael Hammer showed business people around the world the enormous power of a revolutionary methodology that they called reengineering. Reengineering was a method for retooling the processes that make up a business. Reengineering could lead, and did lead, many companies to change their business practices for dramatic cost savings and greater customer satisfaction and value. A reengineering wave ensued around the world, and lasts to this day.


Now for the first time,  Jim Champy and Dr. Harry Greenspun show how reengineering methodology should be applied to healthcare, within physician practices, hospitals, and entire health systems.  Drawing from innovative and visionary leaders across the spectrum of healthcare delivery, the authors demonstrate how organizations can be transformed to improve quality, lower costs, and expand access.  The results are dramatic, and this opportunity for revolutionary change comes at a time when it is most needed.  The authors provide a clear roadmap to make these changes possible.

Table of contents

Introduction     1

Chapter 1  Why Reengineer HealthCare?     15

Chapter 2  Meet Zeev Neuwirth, Reengineer     25

Chapter 3  Harness Technology     59

Chapter 4  Focus on Processes     97

Chapter 5  Remember People     141

Chapter 6  Meet Tom Knight, Reengineer     169

Chapter 7  The Hunt for Reengineering Opportunities     187

Epilogue     209

Index     217

Features & benefits

From Jim Champy: How to fix the unhealthy business of health care.


  • Why the powerful reengineering methodology must be applied to business of health care.
  • How to delivery higher quality, more accessible health care to more people, regardless of politics and legislation.
  • By Jim Champy, the co-author of Reengineering the Corporation, the 3-million-copy bestseller that changed business.
  • Author biography

    Jim Champy is one of the leading thinkers in business. His first book, Reengineering the Corporation: A Manifesto for Business Revolution, a New York Times Bestseller with more than 3 million copies sold, helped transform the corporate world. His global bestsellers also include X-Engineering the Corporation: Reinventing Your Business in the Digital Age; Reengineering Management; and The Arc of Ambition. Champy’s most recent books, OUTSMART! and INSPIRE!, examine the future of business in the digital age.


    Champy is an advisor to multiple health care organizations on issues of strategy and operations. He continues to work in the corporate world and serves on the boards of several public and private institutions.


    Harry Greenspun, M.D., is the Chief Medical Officer of Dell Inc. In 2010, Modern Healthcare magazine named him one of the “50 Most Powerful Physician Executives in Healthcare.” Prior to working for Dell, he served as Chief Medical Officer for Northrop Grumman Corporation, focusing on public health, life sciences, and military and veteran health issues.


    A recognized expert in health policy, Dr. Greenspun has advised the Obama administration and Congress on health care reform. He serves on the World Economic Forum’s Global Health Advisory Board, and the boards of numerous universities, health care organizations, and publications.