Professionalism in Health Care (5e) : 9780134415673

Professionalism in Health Care (5e)

Makely
 
Edition
 
5
ISBN
 
9780134415673
ISBN 10
 
0134415671
Published
 
08/06/2016
Published by
 
Pearson Higher Ed USA
Pages
 
304
Format
 
Out of stock
 
Title type
Book
$95.99
 
 
 
Description

For courses covering professionalism in any nursing or health science program offered in colleges or universities, vocational schools, hospitals, high schools, or through on-the-job training.


A balanced introduction to the professional standards and skills needed to succeed in health care
Professionalism in Health Care: A Primer for Career Success is a full-color, engaging, conversational text that helps students understand the common professional standards that all health care workers need to provide excellent care and service. It brings together complete coverage of these and other crucial soft skills: work ethic, character, relationships, teamwork, communication and etiquette, honesty, cultural competence, personal image, and personal health and wellness.


Revised and improved throughout, this edition gives students a clear understanding of where they fit in the changing health care system, why patient satisfaction is more important than ever, how to behave with the professionalism that both employers and patients demand, and how to move forward in their own careers.


Also available with MyHealthProfessionsLab™
MyHealthProfessionsLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Interactive activities allow for students to become self-aware, role play, and prepare for future interviews and on-the-job interactions. Within its structured environment, students gain knowledge that will carry through to their professional careers.


Students, if interested in purchasing this title with MyHealthProfessionsLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.

Table of contents

Chapter One The Health Care Industry and Your Role

Working in Health Care

Health Care as a Business

Impact of the Baby Boomer Population

Improving the Nation’s Health Care System

Health Care Reform and the Affordable Care Act

Quality Improvement

Patient Safety

Workforce Supply and Demand

Electronic Health Records

Advancements in Technology

The Big Picture and Where You Fit In

Learning Activities


Chapter Two Your Work Ethic and Performance

Making a Commitment to Your Job

Interdependence

Self-Awareness

Critical Thinking

Developing a Strong Work Ethic

Attendance and Punctuality

Reliability and Accountability

Attitude and Enthusiasm

Competence and Quality of Work

Compliance

Inappropriate Behavior

Representing Your Employer

Evaluating Your Performance

Learning Activities


Chapter Three Personal Traits of the Health Care Professional

Character and Personal Values

Character Traits

Reputation

Judgment

Conscience

Trust

Honesty

Ethics

Legal Issues and Implications

Criminal and Civil Law

Professional Standards of Care, Scope of Practice, and Professional Ethics

Medical Liability

Other Legal Issues

Ethical, Moral, and Legal Dilemmas

Learning Activities


Chapter Four Relationships, Teamwork, and Communication Skills

Interpersonal Relationships

Coworkers as Customers

Inclusion and Friendliness

Loyalty

Cooperation

Etiquette and Manners

Teams and Teamwork

Types of Teams

Group Norms

Consensus

Communication Skills

Elements of Communication

Factors That Influence Your Communication with Other People

Barriers to Communication

Communication Styles and Conflict Resolution

Communication Technologies

Written Communication

Public Speaking and Presentation Skills

Learning Activities


Chapter Five Cultural Competence and Patient Care

Diversity and Cultural Competence

Diversity and Culture

Cultural Competence

Personality Preferences

Generational Differences

Respecting Differences

Working with Patients

Patient Rights and Responsibilities

Customer Service

The Patient Experience

Being There for Patients

Patient Visitors

Working with Doctors, Guests, and Vendors

Learning Activities


Chapter Six Professionalism and Your Personal Life

Personal Image

Appearance and Grooming

Dress Code Standards

Stereotypes

Personal Habits

Language and Grammar

Maintaining Professionalism After Hours

Personal Health and Wellness

Employee Wellness Programs

Personal Risk Factors

Personal Management Skills

Time Management

Personal Financial Management

Stress Management

Managing Change

Learning Activities


Chapter Seven The Practicum Experience

The Purpose of a Practicum

The Benefits of a Practicum Experience

Students Compared to Employees

Identifying Preferences

How Your Performance Will Be Evaluated

Preparing for Your Practicum

Pre-Practicum Observations and Research

During Your Practicum

Keeping a Journal

Protocol

Privacy and Confidentiality

Samples

Office Politics

More Than One Right Way

Initiative

Language

Teamwork

Patient Preferences

Personal Issues

Ensuring Success on Your Practicum

At the End of Your Practicum

Learning Activities


Chapter Eight Employment and Professional Development

Job-Seeking Skills

Identifying Occupational Preferences

Finding Employment Information

Applying for Jobs

Résumés

Cover Letters

References

Job Applications

Preemployment Assessments

Verifying Qualifications

Interviews and Job Offers

Preparing for an Interview

Participating in an Interview

After the Interview

Considering Job Offers

Professional Development

The Need for Professional Development

Developing Leadership Skills

Ways to Develop Leadership Skills

Participating in Professional Associations

Planning for Career Advancement

Learning Activities

Closing Thoughts


Appendices

A: Sample Job Description

B: Sample Performance Evaluation

C: Sample Résumé

D: Sample Résumé Cover Letter

E: Sample Job Application Form

F: Sample Interview Follow-Up Letter

G: Sample Practicum Journal

H: Sample Practicum Thank-You Letter


Glossary of Terms

Index


New to this edition
Professionalism in Health Care: A Primer for Career Success provides a balanced introduction to the standards and skills needed to succeed in health care
  • UPDATED: Supplies extensive resources students can use in their job searches and careers. The expanded appendices contain sample job descriptions, performance evaluations, résumés and cover letters, job applications, and interview follow-up letters.
  • Helps readers learn efficiently and gain insight as to how the book’s content relates to them. Pedagogical features include:
    • UPDATED/EXPANDED: Consider This and Think About It boxes, end-of-chapter What If? scenarios, Reality Check features, Key Points summaries, Chapter Review Questions, and For More Information web links.
    • New Professionalism Online features in each chapter which address the growing importance of exhibiting professionalism online.
    • New Hot Topics, By the Numbers, Trends and Issues, and The More You Know sections that provide a wealth of interesting and supportive information on diverse topics.
    • A new continuing Case Study featuring a fictional medical assistant as she becomes a supervisor and deals with real-life behavioral issues in a large physician practice.
    • A new Closing Thoughts section at the end of the text that summarizes the key concepts that students need to think about and remember as they complete their education and join the health care workforce.
    • UPDATED: More than 55 new Glossary terms and definitions, for a total of 318 terms.
  • UPDATED: Gives students access to the field’s latest terminology and medical advances.
    • Chapter One, “The Health Care Industry and Your Role,” includes recent developments in health care reform and the Patient Protection and Affordable Care Act, along with other current trends and issues that impact health care workers, employers, and patients.
    • Chapter Two, “Your Work Ethic and Performance,” has a new section discussing the importance of self-awareness, mindfulness, and acting with intent.
    • Chapter Three, “Personal Traits of the Health Care Professional,” has a new section discussing negligence, malpractice, civil and criminal law, libel, slander, and other legal aspects.
    • Chapter Four, “Relationships, Teamwork, and Communication Skills,” is expanded with new content including: The Essential Elements of Communication, Factors that Influence Your Communication with Others, and Barriers to Communication. Additional new topics include Health Literacy and Hearing Loss.
    • Chapter Five, “Cultural Competence and Patient Care,” has new content on patient consent, patient rights and responsibilities, and online patient portals. The Case Study involves a transgender patient who believes she has been disrespected by office staff.
    • Chapter Six, “Professionalism and Your Personal Life,” has a new section on Self-Care for Health Care Workers with information on nutrition and a healthy diet, personal risk factors, and the importance of resilience. Text covering the standards for appropriate attire and the importance of exercising caution in after-hours behavior is updated and reinforced.
    • Chapter Seven, “The Practicum Experience,” includes a new section on Safety at Work and a discussion about drug testing in states that have legalized the medicinal and recreational use of marijuana.
    • Chapter Eight, “Employment and Professional Development,” is reorganized and updated to emphasize the increasing use of Internet job boards and online job applications. New content provides resources for researching labor trends and projections, and reinforces the importance of leadership skills and participation in professional associations.
Features & benefits
Professionalism in Health Care: A Primer for Career Success provides a balanced introduction to the standards and skills needed to succeed in health care
  • Helps students master the soft skills that are crucial to success in any health care career. Comprehensive coverage of the fundamental soft skills that are crucial for all health care professionals—and that employers often find lacking in new employees. These include effective communication, etiquette, honesty, ethics, teamwork, and leadership.
  • Helps students understand professionalism as a state of mind. Readers are taught to think of professionalism as a way of being, knowing, and doing that sets them apart from others. Students are asked to consider what they value, how they treat others, and the contributions they can make to health care.
  • Presents information in an an easy-to-learn format. Information is presented in a conversational writing style with accessible learning features and extensive connections to the student’s own life and career.
  • Encourages learners to think critically. Real-world scenarios, questions, and issues help students discover how character, personal values, reputation, morals, integrity, and trustworthiness will apply in their health care careers.
  • UPDATED: Supplies extensive resources students can use in their job searches and careers. The expanded appendices contain sample job descriptions, performance evaluations, résumés and cover letters, job applications, and interview follow-up letters.
  • Appeals to visual learners so they can learn quickly and intuitively. A full-color layout with attractive photographs engages learners as they read.
  • Helps readers learn efficiently and gain insight as to how the book’s content relates to them. Pedagogical features include:
    • UPDATED/EXPANDED: Consider This and Think About It boxes, end-of-chapter What If? scenarios, Reality Check features, Key Points summaries, Chapter Review Questions, and For More Information web links.
    • NEW: Professionalism Online features in each chapter which address the growing importance of exhibiting professionalism online.
    • NEW: Hot Topics, By the Numbers, Trends and Issues, and The More You Know sections that provide a wealth of interesting and supportive information on diverse topics.
    • NEW: A continuing Case Study featuring a fictional medical assistant as she becomes a supervisor and deals with real-life behavioral issues in a large physician practice.
    • NEW: A Closing Thoughts section at the end of the text that summarizes the key concepts that students need to think about and remember as they complete their education and join the health care workforce.
    • UPDATED: More than 55 new Glossary terms and definitions, for a total of 318 terms.
  • Helps students understand the big picture and where they fit into it. The opening chapter, “The Health Care Industry and Your Role,” describes what it’s like to work in health care today.
  • Prepares students to handle challenges in communication with colleagues, supervisors, patients, and families. Coverage of relationships, teamwork, communication skills, etiquette, manners, and issues in using electronic communication helps readers avoid miscommunication and misunderstandings.
  • Fully prepares students to deliver care to all types of patients. Content on cultural competence, diversity, generational issues, and patient satisfaction includes information on how patient satisfaction is measured, reported, and enhanced, and the role patient satisfaction scores affect health care reform.
  • Helps students consistently present themselves as professionals. Content on dress code, professional image and attire, and issues relating to the health care worker’s personal health and wellness help readers make connections between professionalism and their personal life.
  • Helps students move forward in their careers more rapidly and with greater confidence. To support students at all stages of their careers, content is included on interviewing for jobs, becoming a better leader, and career advancement.
  • UPDATED: Gives students access to the field’s latest terminology and medical advances.
    • Chapter One, “The Health Care Industry and Your Role,” includes recent developments in health care reform and the Patient Protection and Affordable Care Act, along with other current trends and issues that impact health care workers, employers, and patients.
    • Chapter Two, “Your Work Ethic and Performance,” has a new section discussing the importance of self-awareness, mindfulness, and acting with intent.
    • Chapter Three, “Personal Traits of the Health Care Professional,” has a new section discussing negligence, malpractice, civil and criminal law, libel, slander, and other legal aspects.
    • Chapter Four, “Relationships, Teamwork, and Communication Skills,” is expanded with new content including: The Essential Elements of Communication, Factors that Influence Your Communication with Others, and Barriers to Communication. Additional new topics include Health Literacy and Hearing Loss.
    • Chapter Five, “Cultural Competence and Patient Care,” has new content on patient consent, patient rights and responsibilities, and online patient portals. The Case Study involves a transgender patient who believes she has been disrespected by office staff.
    • Chapter Six, “Professionalism and Your Personal Life,” has a new section on Self-Care for Health Care Workers with information on nutrition and a healthy diet, personal risk factors, and the importance of resilience. Text covering the standards for appropriate attire and the importance of exercising caution in after-hours behavior is updated and reinforced.
    • Chapter Seven, “The Practicum Experience,” includes a new section on Safety at Work and a discussion about drug testing in states that have legalized the medicinal and recreational use of marijuana.
    • Chapter Eight, “Employment and Professional Development,” is reorganized and updated to emphasize the increasing use of Internet job boards and online job applications. New content provides resources for researching labor trends and projections, and reinforces the importance of leadership skills and participation in professional associations.

Personalize learning with MyHealthProfessionsLab™ MyHealthProfessionsLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students gain knowledge that will carry through to their professional careers.

  • Hone reasoning skills. What If? Scenarios guide students through a case study and challenge them to make both action- and knowledge-based decisions.
  • Promote self reflection and insight with “real-world” applications. Students learn better when they can connect what they are learning to their personal experience. Our PIA (Personal Inventory Assessments) allow students to gain a better understanding of their own personality style.
  • Cultivate student engagement. Good communication skills open doors. MediaShare builds these skills by offering an engaging online environment where students can interact with both peers and instructors in interview / job preparation role-play activities.
  • Reinforce key concepts. Chapter Homework assignments assess student comprehension of that chapter’s learning objectives.
  • Digital access anytime, anywhere with the Pearson eText. The Pearson eText gives students access to their textbook anytime, anywhere. In addition to note taking, highlighting, and bookmarking, the Pearson eText offers interactive and sharing features. Instructors can share their comments or highlights, and students can add their own, creating a tight community of learners in your class. The Pearson eText companion app allows existing subscribers to access their titles on an iPad or Android tablet for either online or offline viewing.
  • Save time in class by identifying areas of weakness early with Automatic Grading and Performance Reporting. Automatic grading saves you time, while visual reports allow you to quickly identify students who are struggling. The reports also let you assess overall class and individual student achievement.
Author biography
Sherry Makely, PhD, RT(R) Textbook Author
Dr. Makely created and managed health sciences educational programs and workforce development initiatives in hospitals and universities for more than 42 years. She has a bachelor’s degree in Radiologic Technology, a master’s degree in Education, and a doctorate degree in Human Resources. Dr. Makely served as Director of Education for the School of Radiologic Science, and Manager of the Employee Education and Development Department for Methodist Hospital, Clarian Health, and Indiana University Health for 38 years. She has authored textbooks on professionalism for health care workers for more than 15 years for Pearson Education.

Vanessa J. Austin, RMA, AHI, (AMT), M.Ed. Contributing Author, Chapter Seven: The Practicum Experience
With more than 20 years experience as a Medical Assistant, Clinical Education Coordinator, and Program Director, Ms. Austin serves as Medical Assistant Instructor for Ross Medical Education in Cincinnati, Ohio. With a bachelor’s degree in Health Care Management and a master’s degree in Higher Education, she served as President of the Indiana State Society of American Medical Technologists and gives presentations on Professionalism in Health Care for state and national medical assisting conferences.

Quay Kester, PhD Content Contributor, Chapter Five: Cultural Competence
Dr. Quay Kester, President of Evoke Communications, specializes in diversity and inclusion initiatives to build cultural competence and confidence in health care, academic, and corporate organizations. Her avid commitment to learning about cultures and customs has taken her around the world and within various economies. Her national and international experience makes her a sought after speaker, leader, and facilitator. Dr. Kester has served as adjunct faculty at Indiana University, DePauw University, and as Visiting Professor at the University of Cape Coast, Ghana. With a doctorate degree from Indiana University, she is a Master Practitioner of Neurolinguistic Programming and a Certified Medical Illustrator. She serves on numerous boards including the Diversity Roundtable of Central Indiana.