An Introduction to Human Services: Policy and Practice eBook (9e) : 9780134774886

An Introduction to Human Services: Policy and Practice eBook (9e)

Mandell,B et al
Published by
Pearson Higher Ed USA
Title type
NZ/Pacific customers only
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For introduction to human services courses.

Show future Human Service Professionals how history, politics, and the economy shape social welfare programs and policies

An Introduction to Human Services: Policy and Practice puts the field of human services into a historical context, provides insights into the social welfare field, and gives concrete examples of how primary intervention strategies are put into daily practice in human service agencies. The text presents the many career options offered in the field of human services and discusses the stresses that a human service worker will face in day-to-day work, with practical suggestions for avoiding burnout. The 9th Edition explores the current state of the field of human services with new and updated coverage, including: an expanded chapter on working with diversity, with updated discussions of immigration and working with LGBTQ clients (Ch. 7); an expanded chapter on social welfare programs and policies (Ch. 6); and an increased focus on practical applications.

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Table of contents
  • 1. What Are Human Services? What Do Human Service Workers Do?
  • 2. The Changing Nature of the Helping Process
  • 3. Strategies, Activities, and Tasks of Human Service Work
  • 4. Attitudes/Values, Skills, and Knowledge of the Human Service Worker
  • 5. Values and Ethical Dilemmas
  • 6. Social Welfare Programs and Policies
  • 7. Working with Diversity
  • 8. Interviewing
  • 9. Direct Strategies: Working With People One-on-One
  • 10. Working With Groups
  • 11. Planning a Human Service Program
  • 12. Indirect Strategies: Organizing for Change
  • 13. Understanding Legal Issues
  • 14. Staying Current and Avoiding Burnout
Features & benefits
  • Complete, up-to-date coverage of social welfare policies and programs
  • State-of-the-art coverage, with updated topics and references throughout, helps students keep pace with the current state of the field of human services and its ever-changing rules and regulations.
  • A social systems approach helps students understand how history and current events shape social service interventions and social policy.
  • New - A new Chapter 6, “Social Welfare Programs and Policies,” combines the information from the previous edition’s Chapters 6 and 7 for a more concise presentation about how social welfare programs and poverty interrelate.
  • A multicultural approach to understanding problems or barriers to intervention is incorporated throughout the text.
  • Updated - An expanded chapter on working with diversity (Ch. 7) includes updated discussions of immigration and working with LGBTQ clients.
  • Coverage of the legal issues that are commonly involved in human services work – such as confidentiality, privileged communication, and privacy – helps prepare students for working in the field (Ch. 13).
  • Chapters on planning programs (Ch. 11) and organising change efforts (Ch. 12) help students understand the wide variety of roles available to them after graduation in small, community-based agencies.
  • Updated - An increased focus on practical application gives students the tools they and background they need to be more effective in their careers.
  • Real-world examples, cases, and anecdotes from human service workers help students link theory and practice.
  • Updated - Interviews with human service workers and quotes from case records give students an inside look at the day-to-day realities of working in the field. Additional and updated interviews are included in Chapter 2.
  • Charts, checklists, and samples of interventions provide succinct reference points for students to use in their coursework and into their careers. Enhanced - Updated photos, graphics, and cartoons help illustrate chapter content and make the content more engaging. In addition, a new streamlined design makes the text easier to read.
  • Outstanding pedagogy includes chapter introductions; highlighted key terms with definitions in the margins; integrated practice examples; end-of-chapter summaries for review; open-ended discussion questions, and resources for further information.
  • New - Learning Outcomes at the beginnings of chapters let students know what they will learn by reading the chapter and help them focus their study.
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