Medical Office Management eBook (2e) : 9780134846484

Medical Office Management eBook (2e)

Published by
Pearson Higher Ed USA
Title type
NZ/Pacific customers only
This eText can only be purchased by people residing in New Zealand, Fiji, Samoa, Tonga or Cook Islands with a credit card from the same country. Click here to find the Pearson website for your region.

For courses in medical clerical and administrative medical assisting.

The authoritative guide to the skills and issues of medical office management
Medical Office Management explores the skills needed to manage a medical office and the issues students can expect to encounter in the field. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers. The 2nd edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organisations, and new technologies improving health care.

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Table of contents
  • 1. Today’s Healthcare Environment
  • 2. Duties of the Medical Office Manager
  • 3. Communications in the Medical Office
  • 4. Managing the Front Office
  • 5. Appointment Scheduling
  • 6. Medical Records Management
  • 7. Legal and Ethical Issues in Managing the Medical Office
  • 8. Personnel Management
  • 9. Regulatory Compliance in the Healthcare Setting
  • 10. Use of Computers in the Medical Office
  • 11. Office Policies and Procedures
  • 12. Accounting and Payroll in the Medical Office
  • 13. Billing and Collections
  • 14. Health Insurance
  • 15. Procedural and Diagnostic Coding
  • 16. Quality Improvement and Risk Management
  • 17. Marketing the Medical Office
  • Appendices
  • A. Internet Websites for Healthcare Professionals
  • B. Sample Medical Office Policy and Procedure Manual
  • C. Guidelines for Documenting in the Medical Record to Ensure Proper Coding
  • D. Answers to Chapter Case Study Questions
  • E. Registered Medical Assistant (RMA) Task List
  • F. CMA (AAMA) Occupational Analysis
  • G. Medical Terminology Word Parts
Features & benefits

Key skills and issues of medical office management

  • Skills chapters address specific tasks in areas such as medical records management, procedural and diagnostic coding, and billing, while issues chapters examine topics such as regulatory compliance and quality improvement.
  • Updated - The roles of medical office managers in health care risk management and staff satisfaction are more thoroughly addressed in the new edition.
  • Expanded - Additional information is provided on best practices for performing employee evaluations.
  • Inclusion of the Registered Medical Assistant (RMA) Task List and the CMA (AAMA) Occupational Analysis (Appendices E and F) make this text a useful reference and study guide for students in medical assisting programs.

Impact of health care reform on medical office management

  • Updated - Updated material on the Affordable Care Act addresses timely issues in U.S. health policy.
  • New - New content on reimbursement based on patient outcomes explains the implications of this model for billing, accounting, coding, and other responsibilities of the medical office manager.
  • New - Accountable care organisations are now discussed in the context of the changing nature of health care delivery in the U.S. health care system.
  • New - Responding to technology trends in health care, the new edition discusses the importance of educating medical office managers in using social media and the use of kiosks for patient check-in.

Learning aids and practice opportunities

  • A thought-provoking case study at the beginning of each chapter and case-specific questions at the end of each chapter provide real-world context for the chapter content. Answers to the questions are provided in Appendix D.
  • Critical thinking questions throughout the text and chapter review questions at the end of each chapter (in multiple-choice, true/false, and matching formats) let students gauge their understanding of key concepts.
  • Text-wide photos, illustrations, and informational tables provide visuals and comparisons to reinforce lessons.
  • Appendices feature resources such as suggested websites, a sample medical office policy and procedure manual, medical terminology word parts, and guidelines for documenting in the medical record to ensure proper coding.
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