Medical Office Management (2e) : 9780134868288

Medical Office Management (2e)

Malone
 
Edition
 
2
ISBN
 
9780134868288
ISBN 10
 
0134868285
Published
 
06/02/2018
Published by
 
Pearson Higher Ed USA
Pages
 
464
Format
 
Out of stock
 
Title type
Book
$154.99
 
 
Title type
 
$65.00
 
 
Description

For courses in medical clerical and administrative medical assisting.

The authoritative guide to the skills and issues of medical office management
Medical Office Management explores the skills needed to manage a medical office and the issues students can expect to encounter in the field. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers. The 2nd edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organisations, and new technologies improving health care.

Table of contents
  • 1. Today’s Healthcare Environment
  • 2. Duties of the Medical Office Manager
  • 3. Communications in the Medical Office
  • 4. Managing the Front Office
  • 5. Appointment Scheduling
  • 6. Medical Records Management
  • 7. Legal and Ethical Issues in Managing the Medical Office
  • 8. Personnel Management
  • 9. Regulatory Compliance in the Healthcare Setting
  • 10. Use of Computers in the Medical Office
  • 11. Office Policies and Procedures
  • 12. Accounting and Payroll in the Medical Office
  • 13. Billing and Collections
  • 14. Health Insurance
  • 15. Procedural and Diagnostic Coding
  • 16. Quality Improvement and Risk Management
  • 17. Marketing the Medical Office
  • Appendices
  • A. Internet Websites for Healthcare Professionals
  • B. Sample Medical Office Policy and Procedure Manual
  • C. Guidelines for Documenting in the Medical Record to Ensure Proper Coding
  • D. Answers to Chapter Case Study Questions
  • E. Registered Medical Assistant (RMA) Task List
  • F. CMA (AAMA) Occupational Analysis
  • G. Medical Terminology Word Parts
New to this edition

Key skills and issues of medical office management

  • The roles of medical office managers in health care risk management and staff satisfaction are more thoroughly addressed in the new edition.
  • Additional information is provided on best practices for performing employee evaluations.

Impact of health care reform on medical office management

  • Updated material on the Affordable Care Act addresses timely issues in U.S. health policy.
  • New content on reimbursement based on patient outcomes explains the implications of this model for billing, accounting, coding, and other responsibilities of the medical office manager.
  • Accountable care organizations are now discussed in the context of the changing nature of health care delivery in the U.S. health care system.
  • Responding to technology trends in health care, the new edition discusses the importance of educating medical office managers in using social media and the use of kiosks for patient check-in.

Check out the preface for a complete list of features and what's new in this edition. Also view a sample chapter.

Features & benefits

Key skills and issues of medical office management

  • Skills chapters address specific tasks in areas such as medical records management, procedural and diagnostic coding, and billing, while issues chapters examine topics such as regulatory compliance and quality improvement.
  • Updated - The roles of medical office managers in health care risk management and staff satisfaction are more thoroughly addressed in the new edition.
  • Expanded - Additional information is provided on best practices for performing employee evaluations.
  • Inclusion of the Registered Medical Assistant (RMA) Task List and the CMA (AAMA) Occupational Analysis (Appendices E and F) make this text a useful reference and study guide for students in medical assisting programs.

Impact of health care reform on medical office management

  • Updated - Updated material on the Affordable Care Act addresses timely issues in U.S. health policy.
  • New - New content on reimbursement based on patient outcomes explains the implications of this model for billing, accounting, coding, and other responsibilities of the medical office manager.
  • New - Accountable care organisations are now discussed in the context of the changing nature of health care delivery in the U.S. health care system.
  • New - Responding to technology trends in health care, the new edition discusses the importance of educating medical office managers in using social media and the use of kiosks for patient check-in.

Learning aids and practice opportunities

  • A thought-provoking case study at the beginning of each chapter and case-specific questions at the end of each chapter provide real-world context for the chapter content. Answers to the questions are provided in Appendix D.
  • Critical thinking questions throughout the text and chapter review questions at the end of each chapter (in multiple-choice, true/false, and matching formats) let students gauge their understanding of key concepts.
  • Text-wide photos, illustrations, and informational tables provide visuals and comparisons to reinforce lessons.
  • Appendices feature resources such as suggested websites, a sample medical office policy and procedure manual, medical terminology word parts, and guidelines for documenting in the medical record to ensure proper coding.
Author biography

Christine Malone, MHA, MBA, CMPE, CPHRM, FACHE, EdD, studied management practice and theory at Henry Cogswell College, receiving her Bachelor of Science in Professional Management. She continued her education at the University of Washington, obtaining her Master of Science in Health Administration (MHA). Christine then went on to complete her MBA at Northcentral University, and her Doctorate in Applied Leadership (EdD) at City University of Seattle.

Christine has over 25 years of experience in the healthcare field, having spent time working as a dental assistant, medical receptionist, X-ray technician, medical clinic director for both primary and specialty care, director of hospital services, and as a consultant to healthcare providers, focusing on strategic management, efficient office flow, and human resource management. Since 2004, Christine has been teaching within the Health Professions Department at Everett Community College in Washington State. There she teaches Medical Office Management, Computer Applications in the Medical Office, Medical Practice Finances, Intercultural Communication in Healthcare, Healthcare Risk Management, and Medical Law and Ethics. Christine is the author of Administrative Medical Assisting: Foundations and Practice and the coauthor of Comprehensive Medical Assisting: Foundations and Practice.

Christine has achieved certifications in numerous professional groups, including the American College of Healthcare Executives, the American Society for Healthcare Risk Management, and the American College of Medical Practice Executives. She is also a member of many other professional associations, including the Washington State Healthcare Executive Forum, the Medical Group Management Association, the Healthcare Quality Association, the American Association of Healthcare Administrative Management, the Health Care Administrators Association, and the Healthcare Financial Management Association. Christine has been the guest speaker at various events on healthcare issues and in continuing education meetings across the country and has received her certification as a Certified Professional Instructor, certification in vocational teaching, and pediatric palliative care training.

Student supplements