Working in Human Service Organisations : 9780582712713

Working in Human Service Organisations

 
Edition
 
1
ISBN
 
9780582712713
ISBN 10
 
0582712718
Published
 
24/09/1992
Published by
 
Pages
 
Format
 
Out of stock
 
Title type
 
 
 
Description

Most social workers and community welfare workers are employed in organisations.Understanding organisations and acquiring organisational skills are essential if workers are to address issues of social justice and respond to the needs of consumers. The authors argue that the concepts of power, influence and authority are central to understanding the relations between social workers and organisations. They critically examine a range of topics including organisational environment, goals structure and culture, the dilemmas of frontline work, responding to consumer needs, change and resistance in organisations, and the challenges posed by 'managerialism'.
As well a providing a sound theoretical introduction, Working in Human Service Organisations has a strong practical emphasis. Each chapter explores practice issues and implications, and includes a case study based on a real-life, Australian situation.

Table of contents
Foreword   
List of figures
List of tables                
Preface    

Part I The organisational context      

  1. Social and welfare workers in organisations: A re-appraisal                  
  2. Approaching organisational analysis: towards a critical perspective 
  3. Human service organisations: Purpose, technology and auspice                

    Part II Understanding organisations              
  4. Organisational environment: Context and target    
  5. Organisational goals: banners or guiding principles?
  6. Organisational structure: Roles, relations, rules and records  
  7. Organisational culture: Shared and contested meanings and symbols

    Part III Practice in human service organisations              
  8. Front-line work: Choices, conflicts and contradictions              
  9. Responding to Consumer needs in organisations
  10. Change and resistance in organisations               
  11. Beyond the managerialist agenda  

Bibliography              
Index     

Author biography
  • Andrew Jones and John May lecture in the Department of Social Work and Social Policy at the University of Queensland.