Front Office Skills : 9780733988752

Front Office Skills

O'Shannessy, Vivienne
Published by
Pearson Australia
Out of stock
Title type
Front Office Skills: A practical approach covers all the essential skills a student needs to build a career in the front office of a commercial accommodation venue. It supports the delivery of units of competency from the SIT07 Tourism, Hospitality and Events Training Package.

This book teaches students how to manage reservations and reception services, process financial transactions, conduct the night audit, perform office procedures and provide porter services among other essential skills. The book is written in a highly readable style with a logical and clear structure, taking students step-by-step through each chapter with self test questions along the way.
Features & benefits

Key learning features:

  • Learning outcomes introduce the content and give details of the learning goals that are to be achieved in each chapter 
  • Margin notes offer quick and easy references to key terms used in the front office 
  • Diary notes highlight important learning aspects of the text 
  • Check in! practical activities reinforce learning outcomes 
  • Check out! review questions ensure understanding of learning outcomes 
  • A concise and comprehensive glossary of hospitality and front office terms 
  • Key terms contain a comprehensive list of terms relevant to learning outcomes at the end of each chapter. 
Target audience
  • SITHACS001C Provide accommodation reception services
  • SITHACS002A Conduct night audit
  • SITHACS003A Provide porter services
  • SITTTSL007A Receive and process reservations
  • SITXADM001A Perform office procedures
  • SITXCOM004A Communicate on the telephone
  • SITXFIN001A Process financial transactions
  • SITXFIN002A Maintain financial records
Educator downloads

PowerPoint Presentation