For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments.
This practical, student-focused text shows how to focus all of an organisation’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration.
This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
Extensively updated to reflect the latest research and progress in the field, cover even more of the crucial “people” aspects of quality, and present an entirely new set of real-world Quality Cases.
New! Extensive new coverage—including new sections and content on topics such as quality certification, supervisors’ responsibilities for quality management, product innovation, following before leading, team facilitation, customer retention, and ISO 9000
New! Brand-new Quality Cases in all odd-numbered chapters—illuminating the real-world experiences of companies that have won the Baldrige Award, Japan’s Shingo Quality Prize, or the European Quality Award
Updated! Updated or replaced Quality Tips throughout—reflecting new information, emerging trends, and updated research
Updated! Revised endnote material and references throughout—providing up-to-the-minute information for further student exploration
Updated! Revised time-sensitive Discussion Assignments—utilizing the latest information and drawing on the latest trends
New! 100-Year Quality Timeline— showing the evolution of quality and the quality discipline
New! All-new chapter on Quality Function Deployment replaces older coverage—focusing not just on defining QFD but also showing how to use it
Expanded! Broadened and improved coverage of statistical process control (SPC)—including rationales, control charts, management role, total quality tools, implementation, deployment, challenges, and more
Expanded! Improved and extended coverage of continual improvement methods—including structures, activities, leadership, planning, strategies, Kaizen, Goldratt’s Theory of Constraints, CEDAC, Lean Operations, and Lean Six Sigma
Improved! More and better coverage of quality benchmarking—including definitions, rationale, prerequisites, obstacles, approaches, processes, and “perpetual benchmarking” techniques
Expanded! More up-to-date coverage of just-in-time approaches and lean processes—including all new discussion assignments
Provides a focused, coherent resource for all the quality management knowledge students need, so they needn’t search for multiple sources or purchase multiple texts. Brings together in-depth coverage all elements of quality management, including just-in-time manufacturing, scientific measurement, continual improvement, teamwork, and much more.
Promotes effective learning, more critical thinking, and deeper exploration. Organised for the classroom and today’s students, this text utilises a wide array of proven pedagogical features, including “key terms” listings, factual review questions, critical thinking activities, discussion assignments, and endnotes presenting links to extensive additional research materials.
Guides students in managing the crucial “people” issues associated with quality. Presents realistic and detailed coverage of “people” issues ranging from culture and teamwork to supervision – issues that many quality books deemphasise.
Gives quality “beginners” practical knowledge and insight they can use to participate in virtually any quality initiative. Provides practical information for participating in programs ranging from “peak performance” to manufacturing networks, TQM to continual improvement.
Helps students link theory and concepts with real-world tools and techniques. Presents key concepts first, and then shows exactly how they are applied through modern quality management tools and techniques.