Managing Conflict through Communication, Pearson New International Edition (5e) : 9781292041193

Managing Conflict through Communication, Pearson New International Edition (5e)

Cahn, Abigail
Published by
Pearson Higher Ed USA
Available on demand
Title type
Title type

Comprehensive and accessible coverage of the study of conflict

Managing Conflict Through Communication helps students approach conflict  constructively and learn more positive conflict management and resolution skills.

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.


Table of contents
  • Part One:  Managing the Conflict Process
  • Chapter 1: Introduction to the Study of Conflict
  • Chapter 2: Communication Options in Conflict
  • Chapter 3: Managing Conflict from a Theoretical Perspective
  • Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
  • Part Two: Breaking the Cycle of Escalation
  • Chapter 5: Managing Violent Tendencies
  • Chapter 6: Managing the Conflict Climate
  • Chapter 7: Managing Face
  • Chapter 8: Managing Anger and Stress 
  • Chapter 9: Managing Conflict through Forgiveness
  • Part Three: Broadening Our Understanding of Conflict Processes
  • Chapter 10: Managing Win-Lose Conflicts through Negotiation
  • Chapter 11: Managing Other's Disputes through Mediation
  • Chapter 12: Managing Workplace Conflict
  • Chapter 13: Managing Social Conflict
New to this edition

  • A new chapter on interpersonal violence, a topic that is receiving more attention in the study of communication and conflict. 
  • Many chapters have been expanded by adding theories and the findings of recent research studies that relate specifically to that topic. 
  • Chapters have been reorganized by moving the theory chapter forward while moving Negotiation and Mediation to Part 3.  Because of shared features, chapters on Anger and Stress have been combined, and many sections have been moved from one chapter to another in a way that makes more sense to students. 
  • At the end of many chapters, exercises have been added that capture the key idea of the chapter.

Features & benefits
  • Narratives and case studies - Drawn from the real experiences of a diverse population, help to illustrate important concepts and make the material relatable to students.
  • Comprehensive coverage of topics - Including anger, stress, and management and collaborative techniques offers students a complete picture of this field of study.
  • Introduces students to more topics associated with “the dark side of interpersonal communication,” - Such as abusive relationships, interpersonal violence, verbal aggression, and other negative social actions and destructive conflict management and resolution behaviours.
  • A chapter on forgiveness - After serious relational transgressions provides a framework on how to forgive.
  • A chapter on mediation enables students to apply formal principles of mediation to everyday conflicts among friends and family members.