Managing Conflict through Communication: Pearson New International Edition VitalSource eText (5e) : 9781292052229

Managing Conflict through Communication: Pearson New International Edition VitalSource eText (5e)

Published by
Pearson Higher Ed USA
Title type
NZ/Pacific customers only
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Comprehensive and accessible coverage of the study of conflict


Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.

Learning Goals

Upon completing this book, readers will be able to:

  • Exercise positive conflict management and resolution skills
  • Understand why communication is essential to interpersonal relationships
  • Question the thoughts, feelings, and behaviors about conflict they have experienced in the past
Table of contents
Part One: Managing the Conflict Process
Chapter 1: Introduction to the Study of Conflict
Chapter 2: Communication Options in Conflict
Chapter 3: Managing Conflict from a Theoretical Perspective
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts

Part Two: Breaking the Cycle of Escalation
Chapter 5: Managing Violent Tendencies
Chapter 6: Managing the Conflict Climate
Chapter 7: Managing Face
Chapter 8: Managing Anger and Stress
Chapter 9: Managing Conflict through Forgiveness

Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10: Managing Win-Lose Conflicts through Negotiation
Chapter 11: Managing Other's Disputes through Mediation
Chapter 12: Managing Workplace Conflict
Chapter 13: Managing Social Conflict
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