Organizational Behavior for the Hospitality Industry, Pearson New International Edition eBook : 9781292056241

Organizational Behavior for the Hospitality Industry, Pearson New International Edition eBook

 
Edition
 
1
ISBN
 
9781292056241
ISBN 10
 
129205624X
Published
 
10/11/2013
Published by
 
Pearson Higher Ed USA
Pages
 
Format
 
 
Title type
eBook
$65.00
NZ/Pacific customers only
 
 
This eText can only be purchased by people residing in New Zealand, Fiji, Samoa, Tonga or Cook Islands with a credit card from the same country. Click here to find the Pearson website for your region.
 
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For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management.

Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.

 

Table of contents
1. Customer Care

2. Communicating in Organizations

3. Understanding the Diverse Workforce

4. The Power of Teams in Hospitality

5. Group Problem-Solving and Decision-Making

6. Managing Time

7. Managing Stress

8. Promoting Creativity

9. Setting Personal and Professional Goals

10. Managing Conflict

11. Motivating Employees

12. Counseling Employees

13. Understanding Power and Politics in Organizations

14. Leading Hospitality Organizations
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