Human Relations: Interpersonal Job-Oriented Skills, Global Edition eBook (12e) : 9781292067223

Human Relations: Interpersonal Job-Oriented Skills, Global Edition eBook (12e)

Published by
Pearson Higher Ed USA
Title type
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For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training. Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting Twelfth edition. Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.

Human Relations: Job-Oriented Skills, 12e is not just a textbook. The twelfth edition includes a wealth of experiential exercises, including new cases and self-assessment quizzes that can be completed in class or as homework.

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Table of contents
  • 1. A Framework for Interpersonal Skill Development
  • 2. Understanding Individual Differences
  • 3. Building Self-Esteem and Self-Confidence
  • 4. Interpersonal Communication
  • 5. Interpersonal Skills for the Digital World
  • 6. Developing Teamwork Skills
  • 7. Group Problem Solving and Decision Making
  • 8. Cross-Cultural Relations and Diversity
  • 9. Resolving Conflicts with Others
  • 10. Becoming an Effective Leader
  • 11. Motivating Others
  • 12. Helping Others Develop and Grow
  • 13. Positive Political Skills
  • 14. Customer Satisfaction Skills
  • 15. Enhancing Ethical Behavior
  • 16. Stress Management and Personal Productivity
  • 17. Job Search and Career Management Skills
Features & benefits

Relate Concepts to What’s Happening Today, Personally and in the Workplace

  • Self-Assessment Quizzes give students the opportunity to explore their own opinions, feelings, and behaviors patterns related to chapter topics. All chapters include one or more self-assessment quizzes.
  • Job-Oriented Interpersonal Skills in Action in selected chapters illustrate a  human relations business practice in today’s business world.
  • Skill Building Exercises provide students with opportunities to apply concepts at the point at which they are being discussed in the textbook.
  • Following a listing of the chapter learning objectives, all chapters begin with a case scenario that deals with the chapter topic and sets the stage for the chapter narrative.
  • Two Human Relations Case Studies put students into a realistic scenario so that they can practice making decisions in tough situations
  • Interpersonal Skills Role-Play exercises provide students with the opportunity to develop personal insight through interactive exercises.


Reinforce Concepts and Build Skill


  • NEW! End of chapter assignment material has been reorganised and expanded into two sections:
    • Concept Review and Reinforcement features exercises that focus on concept retention and developing critical thinking skills and Developing Your Human Relations Skills focuses on developing skills that can be used immediately in life and on the job.
    • Summary of Key Concepts provides an excellent detailed review of key chapter concepts
    • Check Your Understanding objective questions review key chapter topics
    • The Web Corner provides informational Web sites and asks students to use the power of the Web in researching outside resources.
    • Key Terms


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