Operations Management: Sustainability and Supply Chain Management, Global Edition (12e) : 9781292148632

Operations Management: Sustainability and Supply Chain Management, Global Edition (12e)

Heizer & Render
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For courses in Operations Management.

Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the 12th Edition contain ample support–found in the book’s solved-problems and worked examples–to help readers better understand concepts important to today’s operations management professionals.

Table of contents
  • Part I: Introduction to Operations Management
  • 1. Operations and Productivity
  • 2. Operations Strategy in a Global Environment
  • 3. Project Management
  • 4. Forecasting
  • Part II: Designing Operations
  • 5. Design of Goods and Services
  • S5. Sustainability in the Supply Chain
  • 6. Managing Quality
  • S6. Statistical Process Control
  • 7. Process Strategy
  • S7. Capacity and Constraint Management
  • 8. Location Strategies
  • 9. Layout Strategies
  • 10. Human Resources, Job Design, and Work Measurement
  • PART III: Managing Operations
  • 11. Supply Chain Management
  • S11. Supply Chain Management Analytics
  • 12. Inventory Management
  • 13. Aggregate Planning and S&OP
  • 14. Material Requirements Planning (MRP) and ERP
  • 15. Short-Term Scheduling
  • 16. Lean Operations
  • 17. Maintenance and Reliability
  • PART IV: Business Analytics Modules
  • Module A. Decision-Making Tools
  • Module B. Linear Programming
  • Module C. Transportation Models
  • Module D. Waiting-Line Models
  • Module E. Learning Curves
  • Module F. Simulation
  • Online Tutorials
  • 1. Statistical Tools for Managers
  • 2. Acceptance Sampling
  • 3. The Simplex Method of Linear Programming
  • 4. The MODI and VAM Methods of Solving Transportation Problems
  • 5. Vehicle Routing and Scheduling
New to this edition

About the Book


Help Students Get Extra Practice

  • 5 Video Case Studies featuring Alaska Airlines examines the quality program at Alaska Air (Chapter 6); the process analysis behind the airline’s 20-minute baggage retrieval guarantee (Chapter 7); how Alaska empowers its employees (Chapter 10); the airline’s use of lean, 5s, kaizen, and Gemba (Chapter 16); and the complexities of scheduling (Module B), helping students see concepts in action in the real world.
  • Hundreds of new, challenging problems. Using the 1, 2, 3, 4-dot system to distinguish level of difficulty for each problem (1 being the easiest and 4 the most difficult), this text provides even more opportunity for students to challenge their knowledge and enhance their skills. The hundreds of new problems found in this edition also allow professors additional options when it comes to assigning homework based on a difficulty-level that’s appropriate for their students.
  • Problem-solving Software: POM for Windows and Microsoft® Excel OM helps students enhance their problem-solving skills. The following software programs are available on the text’s Companion Website, www.pearsonhighered.com/heizer and myomlab:
    • POM for Windows software is a powerful tool for easily solving OM problems. Its 24 modules can be used to solve most of the homework problems in the text.
    • Microsoft Excel OM is the Heizer/Render/Munson exclusive, user-friendly Excel add-in. Excel OM automatically creates worksheets to model and solve problems. Users select a topic from the pull-down menu, fill in the data, and then Excel will display and graph (where appropriate) the results. This software is great for student homework, what-if analysis, or classroom demonstrations.
    • Now numerous examples are included in Chapters 1, 2, 4, 8, 12, and 13; Supplements 6 and 7; and Modules A, B, and F on how students can develop their own Excel spreadsheet models to tackle OM issues, helping them to expand their spreadsheet capabilities.

 New Additions by Chapter

  • UPDATED! Chapter 1: Table 1.4 now reflects employment in various sectors and expands discussion of Lean operations. There is a new case on Uber Technologies, which introduces productivity by discussing the disruptive nature of the Uber business model. In addition, there is a new “Create your own Excel spreadsheet” for both labor productivity and multifactor productivity.
  • UPDATED! Chapter 2: Revised Figures better reflect changes in the growth of world trade (2.1) and product life cycle changes (2.5). The Minute Lube case has been revised as Rapid Lube, and example 1 on National Architects has been expanded to clarify factor rating calculations and is also demonstrated with a “Create your own Excel spreadsheet.”
  • UPDATED! Chapter 3: The Bechtel Global Company Profile has been updated. There’s also a new section on well-defined projects with the “agile” and “waterfall” approaches, and 2 new OM in Action boxes: “Agile Project Management at Mastek” and “Behind the Tour de France.”
  • Chapter 4: A new table compares the MAD, MSE, and MAPE forecasting errors; and a new “NYC’s Potholes and Regression Analysis” OM in Action box is included.
  • REVISED! Chapter 5: A new section on concurrent engineering, and 2 new discussion questions have been added. Solved Problem 5.1 has been revised.
  • Supplement 5: There is a new introductory section on Corporate Social Responsibility, “Blue Jeans and Sustainability” OM in Action box, and 10 new homework problems.
  • Chapter 6: New material on Taguchi’s quality loss function, a section on SERVQUAL, and a “Quality Counts at Alaska Airlines” video case study have been added.
  • Supplement 6: A new figure on the relationship between sample size and sampling distribution, raw data in Examples S2 and S3 to illustrate how ranges are computed, an Excel spreadsheet to show students how to make their own c-chart, and 3 homework problems have been added.
  • Chapter 7: A new section on Machine Technology and Additive Manufacturing, 2 discussion questions and 3 homework problems, and an Alaska Airlines: 20-Minute Baggage Process-Guaranteed! video case study have been added.
  • UPDATED! Supplement 7: A new Table S7.1, which compares and clarifies three capacity measurements, with an example of each has been added; and new treatment of expected output and actual output in Example S2 exists. The discussion of bottleneck time versus throughput time has been expanded. Example S3, capacity analysis with parallel processes, has been revised. A new “Create your own Excel spreadsheet” for a break-even model was added, and the Arnold Palmer Hospital capacity planning case was updated with recent data.
  • Chapter 8: 2 OM in Action boxes: “Iowa-Home of Corn and Facebook” and “Denmark’s Meat Cluster,” notation for the center-of gravity model to simplify the equation, and “Build your own Excel model” for the center of gravity example have been added.
  • Chapter 9: A new Muther grid for office relationship charting, a spread of 5 layouts showing how offices have evolved over time, an “Amazon Lets Loose the Robots” OM in Action box, a graphic example of ProPlanner’s Flow Path Calculator, a formula for idle time as a second measure of balance assignment efficiency, and technology issues in the Arnold Palmer Hospital video case have all been added.
  • REVISED! Chapter 10: “The Missing Perfect Chair” OM in Action box, and “The People Focus: Human Resources at Alaska Airlines” video case study are new. The Operations Chart as a service example was revised.
  • Chapter 11: ”Outsourcing” as a Supply Chain Risk in Table 11.3 is new.
  • Supplement 11: A major section on the topic of Warehouse Storage, with a new model for allocating inventory to storage locations; and 1 discussion question and 3 homework problems have been added.
  • REVISED! Chapter 12: New Programs 12.1 and 12.2 illustrate how to “Create your own Excel model” for both the production run model and the single-period inventory model. The Excel formula NORMSINV is now introduced throughout the chapter. The Quantity Discount Model section has been totally rewritten to illustrate the feasible solution shortcut. Solved Problem 12.5 has likewise been redone with the new approach.
  • Chapter 13: “Revenue Management Makes Disney the ‘King’ of the Broadway Jungle” OM in Action Box; and a “Create your own” Excel spreadsheet for the transportation method for aggregate planning, using the Solver approach have been added.
  • Chapter 14: The MRPII example now includes greenhouse gasses.
  • Chapter 15: New to the chapter: a Global Company Profile featuring Alaska Airlines, and the scheduling issues it faces in its northern climate; 2 new graphics to help illustrate Forward and Backward Scheduling; a Performance Criteria section that details how the choice of priority rule depends on four quantifiable criteria; and a “Starbuck’s Controversial Scheduling Software” OM In Action box.
  • Chapter 16: This chapter saw a major reorganization and rewrite with an enhanced focus on Lean Operations. It examines Lean as a comprehensive integrated operations strategy that sustains competitive advantage and results in increased returns to all stakeholders. There is more material on supplier partnerships and building lean organizations. A new OM in Action box describes the use of kaizen at San Francisco General Hospital, and a new video case study called “Lean Operations at Alaska Airlines” has been included.
  • Module A: There is new discussion of “big data” and a “Create your own Excel spreadsheet” example on how to evaluate a decision table.
  • Module B: A section on integer and binary programming, 2 homework problems, and a video case study called “Using LP to Meet Scheduling Challenges at Alaska Airlines” have been added. The corner point method is now covered before the iso-profit line approach.
  • Module D: The limited population model (Model D) has been replaced by the finite population model, M/M/1 with finite source. This standardizes the queuing notation to match the M/M/1, M/M/s, and M/D/1. Also, there is expanded coverage of Little’s Law and 6 new homework problems have been added.
  • Module F: A section on how to “Create your own Excel Simulation model” has been added.



Features & benefits

Help Students Get Extra Practice

  • Hundreds of new, challenging problems. Using the 1, 2, 3, 4-dot system to distinguish level of difficulty for each problem (1 being the easiest and 4 the most difficult), this text provides even more opportunity for students to challenge their knowledge and enhance their skills. The hundreds of new problems found in this edition also allow professors additional options when it comes to assigning homework based on a difficulty-level that’s appropriate for their students.
  • Capturing the Essence of the Material: Rapid Reviews. In order to help students study and learn the concepts more effectively, this text now includes a two-page Rapid Review at the end of each chapter and supplement. This detailed, yet concise, summary of the main points and equations in the chapter helps students prepare for homework, exams, and lectures. The Rapid Reviews also include key chapter terms and a self-test, with questions linked to the learning objectives in the chapter.


Key Coverage of Important Topics

  • Integrating Ethics: An Ethical Dilemma featured in every chapter. This revision includes broad coverage of ethics as applied to operations management. The topic is addressed in most chapters and an Ethical Dilemma feature that appears at the end of each chapter, which can be used for classroom discussion or homework.
  • Highlighting the Significance: Author Comments. To help students better understand key information and concepts, the authors have included Author Comments where they point out why a section, figure, or table is important.