Managing Quality: Integrating the Supply Chain, Global Edition (6e) : 9781292154213

Managing Quality: Integrating the Supply Chain, Global Edition (6e)

Foster
 
Edition
 
6
ISBN
 
9781292154213
ISBN 10
 
1292154217
Published
 
06/07/2016
Published by
 
Pearson Higher Ed USA
Pages
 
480
Format
 
Available on demand
 
Title type
Book
$125.99
 
 
Title type
 
$60.00
 
 
Description

For courses in Quality Management.

 

Navigating Quality Management With A Unifying Framework

Foster’s Managing Quality: Integrating the Supply Chain, 6th Edition offers students a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems with customers, suppliers, technology, and people. The colorful, stunning text appeals to visual learners and grabs students’ attention at the outset.

 

The 6th Edition elicits a theme of “currency” while offering updated vignettes and references to remain state-of-the-art. The new edition is selectively edited and enhanced with new content that maintains its scope and withstands pivotal points in each section. Managing Quality keeps a competitive advantage by sustaining and building on cutting ­edge, relevant topics in quality management.

Table of contents
  • Part 1: Understanding Quality Concepts
  • 1. Differing Perspectives on Quality
  • 2. Quality Theory
  • 3. Global Supply Chain Quality and International Quality Standards
  • PART 2: Designing and Assuring Quality
  • 4. Strategic Quality Planning
  • 5. The Voice of the Customer
  • 6. The Voice of the Market
  • 7. Quality and Innovation in Product and Process Design
  • 8. Designing Quality Services
  • 9. Managing Supplier Quality in the Supply Chain
  • 9. Appendix: Acceptance Sampling
  • PART 3: Implementing Quality
  • 10. The Tools of Quality
  • 11. Statistically Based Quality Improvement for Variables
  • 12. Statistically Based Quality Improvement for Attributes
  • 13. Six Sigma Management and Lean Tools
  • PART 4: Forever Improving the Quality System
  • 14. Managing Quality Improvement Teams and Projects
  • 15. Implementing and Validating the Quality System
  • Appendix
  • Glossary
  • Index
New to this edition

Managing Quality offers the following features to facilitate learning:

 

References Reflect State-of-the-Art Research

  • UPDATED! The Acceptance Sampling Supplement in Chapter 9 provides coverage of important quality management tools.
  • Coverage of process chain network (PCN) diagramming offers a little-known tool that provides an excellent method to redesign service processes.  
  • The primary theme in the text is “currency,” featuring updated vignettes and references to maintain the book’s competitive advantage.
  • UPDATED! References reflect the state of the art in research.
  • Text includes the ISO 9000:2015 standard and the most recent Baldrige criteria available.
  • UPDATED! Excel templates allow students to explore and better understand important quantitative concepts.

 

A Highly Visual, Colorful Text Directs Interest to Relevant Content

  • UPDATED! Common questions and issues related to quality outsourcing are covered extensively and segue into issues like managing supplier alliances.
  • UPDATED! Vignettes such as the “Quality Highlights” and “Closer Looks at Quality” include information on recent problems with Toyota, Boeing, and outsourcing to China.
  • UPDATED! Increased emphasis on emerging topics instill further comprehension for real-life topics such as lean and sustainability.
Features & benefits

Managing Quality offers the following features to facilitate learning:

 

References Reflect State-of-the-Art Research

  • UPDATED! The Acceptance Sampling Supplement in Chapter 9 provides coverage of important quality management tools.
  • NEW! Coverage of process chain network (PCN) diagramming offers a little-known tool that provides an excellent method to redesign service processes.  
  • NEW! The primary theme in the text is “currency,” featuring updated vignettes and references to maintain the book’s competitive advantage.
  • UPDATED! References reflect the state of the art in research.
  • NEW! Text includes the ISO 9000:2015 standard and the most recent Baldrige criteria available.

 

A Highly Visual, Colorful Text Directs Interest to Relevant Content

  • UPDATED! Common questions and issues related to quality outsourcing are covered extensively and segue into issues like managing supplier alliances.
  • UPDATED! Vignettes such as the “Quality Highlights” and “Closer Looks at Quality” include information on recent problems with Toyota, Boeing, and outsourcing to China.
  • UPDATED! Increased emphasis on emerging topics instill further comprehension for real-life topics such as lean and sustainability.

 

The Supply Chain as a Unifying Theme

  • The supply chain theme focuses on key improvements to quality management by refining supply chain performance—from the suppliers to customer service.
  • The unifying theme provides a link between the roots of quality management (Shewhart and Deming) with new developments such as Six Sigma and service quality.
  • The supply chain thread drives home key quality management concepts by emphasising strong systems in supply chain management.

 

Integrative Approach

  • Managing Quality’s integrative approach discusses what “quality” means in different functional areas of the firm.
  • The up-to-date, integrative approach demonstrates that quality is not owned by any one area such as operations management, supply chain management, human resources, or marketing—but in total customer satisfaction.

 

Contingency Approach

  • Demonstrates that improvement is based on contingent variables and are operative in a case-by-case basis.  
  • Instructs students how to assess the current position of a firm and identify an effective strategy for improvement based on a profound understanding of their company, market, customers, and other variables.
  • From Chapter 1 on, the contingency approach remains an undercurrent throughout the entire text.