The Road to Tourism Interactive Edition (2e) : 9781442525351

The Road to Tourism Interactive Edition (2e)

O'Shannessy, Vivienne et al
 
Edition
 
2
ISBN
 
9781442525351
ISBN 10
 
1442525355
Published
 
10/10/2009
Published by
 
Pearson Australia
Pages
 
426
Format
 
In stock
 
Title type
Book + Disk
$91.99
 
 
Title type
 
$61.99
 
 
Description

The tourism industry is one of the most diverse, exciting, challenging and important industries in Australia, and the world. It is because of this that tourism is able to offer career opportunities as dynamic as the industry itself.

The Road to Tourism, 2e uses real-world industry examples to strengthen its applicability. From working with colleagues to communicating with people from other cultures, this text takes you step-by-step through all the duties you may be required to perform and the underpinning knowledge you will need in your career..

Take a tour of The Road to Tourism, 2e and The Road to Tourism DVD

Table of contents
Chapter 1 Develop and update tourism industry knowledge
Chapter 2 Work with colleagues and customers
Chapter 3 Work in a socially diverse environment
Chapter 4 Follow health, safety and security procedures
Chapter 5 Communicate on the telephone
Chapter 6 Perform office procedures
Chapter 7 Sell products and services
Chapter 8 Provide visitor information
Chapter 9 Access and interpret product information
Chapter 10 Coach others in job skills
Chapter 11 Career paths and job seeking skills
Glossary
Bibliography
Index
New to this edition

The Road to Tourism Interactive Edition contains an interactive DVD that delivers a mixture of film clips, images, virtual tours (or slide shows) and interactive assessments to support the delivery of the units of competency in the text. Each chapter on the DVD contains resources for teachers and students to use.

Teachers can use the DVD in the classroom to vary delivery and students can use it either in the classroom or at home to reinforce learning. Please note: This resource is not available for inspection.

Features & benefits
  • Quick thinkers self-test questions within the chapters acting as a means of quick review
  • File this important tips to remember for future reference
  • Paint a picture places concepts into the workplace environment
  • Check please revision questions that contextualise the concepts
  • Activities practical exercises throughout
  • Career opportunities an entire chapter dedicated to assisting you to identify career paths and the necessary skills to achieve your career ambitions.
  • Interactive DVD that contains video clips, images, virtual tours and assessments to help students consolidate learning
Author biography

Vivienne O’Shannessy has worked in and consulted to the tourism and hospitality industries for more than 25 years. She also has extensive training, teaching and resource development experience and is currently the managing director of a retail wine business. Vivienne holds a Master of Business Administration, Diploma of Hospitality Management and Graduate Diploma in Arts and she co-authored The Road to Hospitality and Accommodation Services.

Dean Minett has worked as a hotel manager, consultant and lecturer. He has worked with and advised casinos, restaurants, hotels and the travel industry for over 28 years and in 2004 he was recognised as a ‘Legend of Tourism’ by Tourism Training Australia. He has a Master of Business in Hospitality and Tourism and is currently Area General Manager, Australia/New Zealand for Ascott International.

Geoff Hyde has worked in the tourism industry for over 25 years as a management consultant, lecturer, author and specialist tourism sector planning advisor to governments, universities, private companies and international development agencies. He is a Director of Sustainable Tourism International and a Member of the International Ecotourism Society.

Target audience

The Road to Tourism, 2e supports the delivery of the following competency units in the SIT07 Tourism, Hospitality and Events Training Package:

  • SITTIND001A Develop and update tourism industry knowledge
  • SITXCOM001A Work with colleagues and customers
  • SITXCOM002A Work in a socially diverse environment
  • SITXOHS001A Follow health, safety and security procedures
  • SITXCOM004A Communicate on the telephone
  • SITXADM001a Perform office procedures
  • SIRXSLS001A Sell products and services
  • SITXCCS001A Provide visitor information
  • SITTTSL002A Access and interpret product information
  • SITXHRM001A Coach others in job skills
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