Communication: Organisation and Innovation eBook (3e) : 9781486003792

Communication: Organisation and Innovation eBook (3e)

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Pearson New Zealand
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About the book

Effective communication is at the heart of any successful human endeavour. This edition of the highly successful Communication: Organisation and Innovation shows how innovative methods of communication teaching and learning can benefit and strengthen all organisations, especially in today’s fast-changing business world.

Control (organisation) and change (innovation) are two concepts that are inherent in the notion of communication. Communication is an innovative, dynamic, ever-changing, risk-taking and adaptive process that generates new relationships, new growth and new ways of thinking.

Key topics and their effect on communication that are addressed in this latest edition include:

  • Social media
  • Global recession
  • International and crosscultural communication in New Zealand and globally
  • Ethics, sustainability and accountability

Suitable for NZDipBus 560 and Professional Communication courses.

Educator Resources are available from

Table of contents
Section One Communication theory and processes in business
Chapter 1 Communication in the workplace
Chapter 2 Communication theory
Chapter 3 Barriers to communication

Section Two Intrapersonal communication
Chapter 4 Self-concept
Chapter 5 Perception
Chapter 6 Culture and communication

Section Three Interpersonal communication
Chapter 7 The basics of face-to-face communication
Chapter 8 Verbal and non-verbal communication
Chapter 9 Listening
Chapter 10 Interviews and giving and receiving feedback
Chapter 11 Assertiveness and managing differences
Chapter 12 Negotiation

Section Four Oral presentations and business writing
Chapter 13 Oral presentations
Chapter 14 Principles of business writing
Chapter 15 E-mails
Chapter 16 Letters
Chapter 17 Reports

Section Five Organisational communication and culture
Chapter 18 Processes, cultures and organisation goals
Chapter 19 Group dynamics
Chapter 20 Managing meetings
Chapter 21 Knowledge and information management
Chapter 22 Information and communication technologies
Chapter 23 Legal issues
Author biography
Sandra Barnett has an MA from Auckland University, an M.Mngmt (Communication Management), a Post-graduate Diploma in Business and Administration (HRM) and is undertaking a PhD from Massey University. Sandra is currently President of the New Zealand Communication Association and Programme Leader of the Bachelor of Applied Communication at Manukau Institute of Technology. She was a member of the writing team for the prescription for 140 Business Communication 2005. Sandra regularly presents papers at conferences of the New Zealand Communication Association, the Association of Business Communication, and other international conferences on communication and organisational studies. Her research interests are interpersonal communication, organisational communication and e-communication, and she has published research papers in these areas.

Susan O’Rourke has an MA (Hons) from Victoria University of Wellington, is a former secondary school Head of English and Senior Dean, and is currently Head of Undergraduate Programmes in the School of Communication Studies at AUT University. She has co-written Effective Business Communication in New Zealand, 3rd edition (Pearson, 2003) and Human Communication, New Zealand edition (2000). She regularly presents papers at the New Zealand Communication Association conferences and Tertiary Writing Network colloquia and is a member of the European Association of Teachers of Academic Writing and the Australian Association of Writing programmes. She has recently completed a curriculum development project for the Sultanate of Oman. Her research interests are business communication, intercultural communication, quality assurance in higher education, the teaching of writing, and New Zealand literature.
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