CCNA Collaboration CICD 210-060 Official Cert Guide : 9781587144431

CCNA Collaboration CICD 210-060 Official Cert Guide

Published by
Pearson Higher Ed USA
Available on demand
Title type
Book + Disk
Title type

This is Cisco's official, comprehensive self-study resource for preparing for the new CICD 210-060 exam: one of two exams required to earn CCNA Collaboration certification and demonstrate your ability to administer Cisco voice and video networks.

Expert Cisco network professional and trainer Michael Valentine covers every CICD 210-060 exam objective concisely and logically. You'll find comprehensive, up-to-date coverage of:

  • Voice Perspectives: traditional voice, unified voice, Cisco Unified Communications components, and Cisco IP Phone Concepts and Registration
  • Cisco Unified Communications Manager Express, Cisco Unity Express, and Cisco Unified Communications Manager: administration, endpoint/user management, dial plans, and enabling telephony and/or mobility features
  • Cisco Unity Connection, CUCM IM, and Cisco Telepresence, including voice mail integration and CUCM IM
  • Voice network management and troubleshooting with CME, CUCM, Unity Connection, CUCM IM, and Presence
Table of contents

Part 1: Voice Perspectives
1. Traditional Voice vs. Unified Voice
2. Understanding the Pieces of Cisco Unified Communications
3. Understanding the Cisco IP Phone Concepts and Registration


Part 2: Cisco Unified Communications Manager Express and Cisco Unity Express
4. Getting Familiar with CME Administration
5. Managing Endpoint and End Users with CME
6. Understanding the CME Dial-Plan
7. Enabling Telephony Features with CME
8. Understanding Cisco Unity Express


Part 3: Cisco Unified Communications Manager
9. Getting Familiar with CUCM Administration
10. Managing Endpoint and End Users with CUCM
11. Understanding the CUCM Dial-Plan
12. Enabling Telephony Features with CUCM
13. Enabling Mobility Features with CUCM


Part 4: Cisco Unity Connection, CUCM IM and Presence, and Cisco Telepresence
14. Voicemail Integration with Unity Connection
15. Enabling CUCM IM and Presence
16. Understanding Cisco Telepresence


Part 5: Voice Network Management and Troubleshooting
17. Common CME Management and Troubleshooting Issues
18. Common CUCM Management and Troubleshooting Issues
19. Unity Connection and CUCM IM and Presence Management and Troubleshooting


Part 6: Final Preparation
20. Final Preparation

Appendix A. Answers to the Do I Know This Already? Quizzes
Appendix B. Exam Updates
Appendix C. Memory Tables
Appendix D. Memory Tables Answer Key
Appendix E. Study Planner

Features & benefits
  • In-depth, expert coverage of every CICD 210-060 exam objective: all concepts, protocols, commands, and technologies
  • Book and CD are packed with features to help students master the actual exam's challenging testing methods
  • Practice tests contain exam-realistic questions designed to reflect the actual exam's difficulty
Author biography
Michael Valentine has worked in the IT field since 1996 and became a trainer in 2001. Currently, he is a Cisco trainer with Skyline Advanced Technology Services and specializes in Cisco Unified Communications and CCNA classes. His accessible, humorous, and effective teaching style has demystified Cisco for thousands of students since he began teaching CCNA in 2002. Mike holds a bachelor of arts degree from the University of British Columbia and currently holds CCNA, CCNP, CCDP, CCVP, and CCSI No. 31461 certifications. Mike has developed courseware and labs for Cisco and its training partners. Mike is the coauthor of CCNA Exam Cram (Exam 640-802), Third Edition (Que 2008); authored the CCNA Voice Quick Reference Guide, and has served as technical editor and contributor on several Cisco Press titles.
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