FAQs > Contact Edify Customer Service

Freephone 0508 332 665       Email: orders@edify.co.nz




 Frequently Asked Questions


I'd like to get in touch with my local Education Consultant.

Contact details for your local Edify Education Consultant can be found here. Alternatively, contact Edify Customer Service and we can direct your call/query.


I want to purchase a product

Search for your product by ISBN, author, title, series or keyword. Add the products you wish to purchase to your online shopping cart and follow the onscreen instructions to complete the transaction. You will be required to set-up an eCommerce registration account with Pearson prior to checking out your cart.

Registration is by customer type. You will need to select whether you are requesting an eCommerce account for a student, educator/teacher, school/university, or bookseller.

School / Bookseller eCommerce Accounts - you will need your Pearson account number to register a School or Bookseller account and have the to option of paying by credit card or invoice. Contact Edify Customer Service for your Pearson account number.


Can I preview a product or request a desk copy?

Many of our Schools products will have sample pages accessible to you. Navigate to the relevant product web page and if you see a "Sample pages" tab displayed, simply click on the link to view or download the file.

Secondary School teachers can also request inspection copies on a 30 day sale or return basis. University/Polytechnic lecturers please contact your local Edify Education Consultant to arrange a preview/desk copy.


I've bought the wrong product

For products purchased from us in error, please contact Edify Customer Service.


I've lost my website password. How can I reset the password?

Select the "I have forgotten my password" option and follow the instructions. The new password will be sent to the email attached to the eCommerce account. Alternatively, contact Edify Customer Service for assistance.


I need technical support with a digital product

Visit our Pearson Support page for details on who to contact for assistance.


I am a Bookseller or School and don't have a Pearson trading account. How can I set one up?

Contact Edify Customer Service for information on how to set up a bookseller or institution account with Pearson.


The person who had the eCommerce online account has left the business/school, and the email account is no longer available, what do I do?

Please register a new eCommerce account using a new email address. You will need your Pearson Account Number to register your new eCommerce account. Please contact Edify Customer Service for this information.


How can I see my net price?

You must be logged into the bookseller/school account section of the website to see your net price.


How do I set up an EDI account with Pearson?

Contact Edify Customer Service for information on how to set up your account.


Is there a data feed of Pearson titles I can download?

There is a file available in CSV format that can be downloaded once you are logged in as a bookseller.