University/Polytechnic and Vocational students

If you have purchased access to a Pearson digital or media product and need assistance, please email

Alternatively, connect with Pearson Support. Pearson Support offers training materials, FAQs, and system status reports, and accepts technical help requests via email and live chat. All requests are assigned a case number and can be tracked.

If you have purchased a VitalSource eBook, user support is available from Bookshelf Support.



University/Polytechnic and Vocational educators

Your Education Consultant can advise on and demonstrate Pearson digital and media products, and best practice for their use, but has limited access to Pearson technical help systems. 

For technical help, please connect with Pearson Support and have your issue logged and tracked.



School educators or students

If you require technical support for a Pearson Schools product please call our New Zealand representative, Edify Limited - Customer Service team on freephone 0508 332 665 during business hours.

Email your technical support questions to or fill out the Edify Contact Form