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  • BSBCUS403A Implement customer service standards Teachers' Resources + Assessment Tools

    Title type
    Educators only
    The Teachers’ Resources + Assessment Tools will assist teachers and trainers with the delivery and assessment of the competency standard BSBCUS403A Implement customer service standards. They will reduce the workload and costs of preparation for an RTO as they: Provide resources to assi... Read more >

  • BSBRES401A Analyse and present research information Learner Guide

    Title type
    This Learner Guide addresses the competency BSBRES401A Analyse and present research information.   It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-... Read more >

  • Quality Management (2e)

    Title type
    Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.   Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality m... Read more >

  • Supervisor's Survival Kit (11e)

    Title type
    For courses in Supervision and Supervisory Development.   Continuing the Elwood Chapman tradition, author Cliff Goodwin brings you The Supervisor’s Survival Kit, 11th Edition. Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supe... Read more >