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  • Communication Skills: Preparing for Career Success (3e)

     
    Title type
    Book
    $125.99
     
    The 3rd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job. Organised into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and addresses content essential for workers in tod... Read more >
     

  • Professional Front Office Management

     
    Title type
    Book
    $196.99
     
    Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.   The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to bene... Read more >
     

  • Six Sigma: Basic Tools and Techniques

     
    Title type
    Book
    $100.99
     
    With a focus on training, Six Sigma: Concepts, Tools and Techniques captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner’s point of view, this book covers key topics s... Read more >
     

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