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  • Child Development: Theory and Practice 0-11 (2e)

    Title type
    An invaluable resource for all those studying child development at foundation or undergraduate level: accessible, engaging, theoretically sound and rooted in real practice.

  • Customer Relationship Management (2e)

    Title type
    Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation. It is the only comprehensive academic text to cover the entire scope of CRM from a marketing management angle. ... Read more >

  • English for Intermediate Tourism Upper Intermediate Student Book with DVD (2e)

    Title type
    Book + Disk
    English for International Tourism is a three-level series designed to meet the English language needs of professionals working in the tourism industry and students of tourism in further education. The course includes authentic material taken from the Dorling Kindersley's acclaimed Eyewitness Tr... Read more >

  • Get Up to Speed with Online Marketing: How to use websites, blogs, social networking and more to promote your business (2e)

    Title type
    'Not to be part of the social media revolution is to miss out. Jon Reed really gets it and shows you how to join in.' Suzanne Moore, Columnist, The Guardian ONLINE MARKETING – CAN YOUR BUSINESS AFFORD TO BE WITHOUT IT? If you want to grow your business, how do you get the word out ab... Read more >

  • How to be Assertive In Any Situation (2e)

    Title type
    Do you say yes when you mean no? Do you avoid conflict and confrontation? Do you struggle to make decisions?   What if you could confidently answer no to all of these questions? With How to be Assertive in Any Situation you can.   Discover life-changing techniques to help you expres... Read more >